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Service Advisor

5 months ago

Regina, Canada REV Automotive Group Inc. Full time

Job Summary:
We are seeking a Service Advisor / Warranty Administrator with strong organizational and customer service skills to join our team. This individual will act as a vital link between our customers and Auto Technicians, manage warranty claims, and ensure smooth operation within the service department. The role demands a professional who can efficiently handle office duties, maintain comprehensive records, and educate customers on vehicle maintenance and care.

**Responsibilities**:

- Appointment Scheduling: Proactively schedule service appointments for both internal and client vehicles, ensuring efficient workflow and timely servicing.
- Parts Ordering: Take charge of ordering the necessary parts and materials required for mechanics to carry out services, repairs, and maintenance tasks.
- Customer Service: Address client needs, offering knowledgeable advice and solutions, and ensuring a positive experience with every interaction.
- Estimate repair costs and timelines, taking into account materials, supplies, and labour.
- Handle customer inquiries professionally, whether in person or via phone.
- Develop precise repair estimates by evaluating vehicle problems and symptoms.
- Facilitate a smooth connection between customers and auto technicians.
- Maintain detailed records of vehicle issues and resolutions.
- Efficiently process warranty claims, advocating for our customers. Track the status of claims and follow up on outstanding payments to ensure proper reimbursement.

Qualifications / Skills:

- Previous experience in a similar role as a service adviser and/or warranty administrator.
- Exceptional communication skills, with the ability to clearly explain technical details.
- Strong commitment to delivering superior customer service.
- Excellent organizational, time management, and problem-solving abilities.
- Experience with industry-specific software is advantageous.
- Analytical skills for interpreting technical terms for a non-technical audience.
- The patience and adaptability to work effectively with various customer personalities.
- Decisive and capable of making informed decisions quickly.

Location: Regina, SK

Why Join Rev Auto Group?

By joining our team, you become part of a forward-thinking company that values innovation, excellence, and the continuous development of our staff. We offer a supportive work environment where you can grow your career and make a significant impact in the automotive industry.

About Rev Auto Group:
Rev Auto Group stands at the forefront of the automotive industry in Regina, specializing in the sale of pre-owned hybrid, electric, and gas vehicles. We pride ourselves on being the authorized dealer for Biktrix and Fuell e-bikes in the region. Our commitment to excellence and passion for innovation drives us to deliver unparalleled service to our customers.

We offer competitive compensation based on experience.

Professional references will be required.

**Salary**: $48,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Are you currently living in Regina

**Education**:

- DCS / DEC (required)

**Experience**:

- Administrative: 2 years (required)
- Customer service: 2 years (required)
- Dealership: 1 year (required)

**Language**:

- Fluent English? (required)

Work Location: In person