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Regina, Saskatchewan, Canada Capital Ford Lincoln Inc. Full timeJob Title: Service AdvisorCapital Ford Lincoln Inc. is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.Key Responsibilities:Provide exceptional customer service and...
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Service Advisor
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Service Advisor
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Service Advisor
2 months ago
Capital Ford Lincoln Inc. is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring a seamless customer experience by acting as the liaison between our Service Technicians and customers.
Key Responsibilities:- Greet Customers with a Smile: Welcome customers in a friendly and professional manner, setting the tone for a positive experience.
- Determine Vehicle Needs: Conduct a thorough walk-around inspection, gather customer information, and perform a visual inspection to determine the necessary repairs.
- Provide Transparent Estimates: Create detailed repair orders, including cost and time estimates, to ensure customers are fully informed and empowered to make decisions.
- Ensure Proper Authorization: Verify customer authorization for all work and diagnosis performed, maintaining transparency and trust.
- Meet Sales Goals and Customer Satisfaction: Work towards meeting or exceeding targeted sales goals and customer satisfaction indices, driving loyalty and retention.
- Administer Warranty Repairs: Ensure all new and used vehicle warranty repairs are completed in accordance with manufacturer guidelines.
- Competitive Compensation: Enjoy a competitive wage plan and opportunities for growth and advancement.
- Family-Friendly Benefits: Take advantage of our comprehensive benefits package, including prescription, dental, eye care, paramedical, life insurance, short and long-term disability coverage, and more.
- Supportive Work Environment: Join a team that values family and work-life balance, with regular family-friendly social events and a supportive, inclusive workplace culture.
- Positive Attitude: Maintain a professional, positive, and energetic demeanor throughout the workday.
- Cultural Competence: Confidently interact with customers and staff from diverse backgrounds, demonstrating effective listening skills and a customer-centric approach.
- Goal-Oriented: Set and achieve targeted goals, demonstrating a strong work ethic and commitment to excellence.
- Valid Driver's License: Possess a valid driver's license, with the ability to travel between locations as needed.
At Capital Ford Lincoln Inc., we strive to create a growth-driven organization that values respect, transparency, care, excellence, and innovation. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.
