Call Center Representative

3 weeks ago

Rocky View County, Canada Rocky View Full time

**Job Number**:
J0123-0890
**Job Title**:
Call Center Representative

**Job Type**:
Permanent Full Time
**Location**:
Rocky View County
**City/Province**:
Calgary, Alberta, Canada
**Number Of Positions**:
1
**Closing Date**:
February 5, 2023
**Salary**:
$54,009.00 - $63,460.00/Year

Rocky View County is committed to providing our employees a respectful and stable work environment, unique benefits that promote work/life balance, and opportunities for professional learning and personal growth. We seek individuals who thrive on challenge and will contribute their positive energy, innovation, and service mindset to making a difference and contributing meaningfully to the vibrant community of 40,000 people who call Rocky View County home.

Position Summary:
As the first point of contact, the Call Centre Representative needs to project the County in a professional and caring manner. This position is to provide superior customer and receptionist services for Rocky View County as well as various office duties as requested by the Supervisor. As this position is the first point of contact, the ability to manage the nature of the clients and facilitate the handling of them is of the utmost importance.

In exchange we provide the ability to grow professionally while being supported with paid training opportunities, a competitive salary, benefits after 30 days, 27 paid days off in first year + general holidays, pension plan, paid sick time, and more.

Core Accountabilities:

- Lead by example, by providing superior customer service as well as following and promoting industry best practices and County values and objectives.
- To provide timely and positive initial telephone customer contact that is friendly, professional, and courteous to ensure that all internal and external callers are directed to the appropriate resources.
- Handle all customer service communication (phone, public inquiries, etc.) with emphasis on public and internal relations.
- Tend to all customer concerns with respect and professionalism.
- Track customer service inquiries to ensure follow up occurs in a timely manner.
- Process operations related inquiries in CountyWorks, including data entry and subsequent follow up, to facilitate an effective public response.
- Process Off-Site Pumping Permits and Calcium Applications.
- Provide labels for outgoing correspondence.
- Provide general support for others within the department.

Position Requirements:
Completion of specialized training in a related field along with a minimum three (3) years of progressively responsible and diversified office experience in word and information processing.
- Possess a pleasant personality with an ability to maintain harmonious relations with employees and external customers.
- Must have working knowledge of switchboard.
- Show initiative to assist customers to meet their needs.
- Knowledge of municipal government would be an asset.
- Develop a working knowledge of departmental functions.
- Have good written composition, grammar, spelling, and clarity.
- Possess an ability to follow broad guidelines.
- Possess an ability to maintain confidentiality regarding matters that affect the department and the County as a whole.
- Completion of an applicable post-secondary training with emphasis on customer service.
- Demonstrate knowledge and experience of computer functions (including MS Office Suite).

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Please Note: All applicants must be legally entitled to live and work in Canada.

**Salary**: $54,009.00-$63,460.00 per year

  • Bilingual Customer Service Representative

    5 days ago

    Island View, Nova Scotia, Canada LifeWorks Full time

    Bilingual Customer Service Representative (Pension Information Line) page is loaded Bilingual Customer Service Representative (Pension Information Line) Apply locations Halifax, Nova Scotia, Canada Toronto, Ontario, Canada St. Johns, Newfoundland and Labrador, Canada Fredericton, New Brunswick, Canada Regina, Saskatchewan, Canada time type Full time posted...

  • Planner 2 (Policy)

    1 month ago

    Rocky View County, Canada Rocky View County Full time

    Rocky View County values our employees and provides a welcoming and stable work environment where positive energy, creativity, and a service mindset are encouraged. We seek individuals who enjoy making a difference and contributing meaningfully to a vibrant community. Our valued and diverse team of 500+ employees are provided with the same concern, respect,...

  • Planner 2

    4 weeks ago

    Rocky View County, Canada Rocky View County Full time

    Rocky View County values our employees and provides a welcoming and stable work environment where positive energy, creativity, and a service mindset are encouraged. We seek individuals who enjoy making a difference and contributing meaningfully to a vibrant community. Our valued and diverse team of 500+ employees are provided with the same concern, respect,...

  • Utility Sales Consultant

    1 month ago

    Rocky View, Canada Rocky Mountain Equipment Full time

    JOB TITLE: Utility Sales Consultant REPORTING TO: Regional Sales Manager LOCATION: Balzac, AB Employment Type : Full time Permanent Job Duties and Responsibilities Include: Represent the company for the sale of small to medium sized machinery and implements to customers, including walk-in customers Work directly with a team of Sales...

  • Vehicle Wholesale Representative

    22 minutes ago

    Leduc County, Canada Hertz Full time

    Apply today and shift your career into drive for tomorrow as a Vehicle Wholesale Representative!    Wage: $40,000/per year   Sales Based Commissions Car privileges  Work Location: This is a hybrid role (home and office). Candidate should be based in our around Edmonton.    Benefits and Perks:   Not only do you get...

  • Team Lead, Demand Planning

    4 days ago

    Rocky View, Canada Brambles Full time

    Description Schedule: Monday through Friday Office Hours Remote Type: Hybrid Remote - requires (1-2) in office days a week Position Purpose The purpose of this role is to manage all aspects of short-term planning for CHEP Supply Chain. It aims at balancing inbound/ outbound, manage all type of inventory at sites through stock transfers, and...

  • Customer Service Representative

    2 days ago

    Leduc County, Canada Frontier Construction Products Ltd. Full time

    _Frontier Construction Products Ltd. is an Alberta-based culvert manufacturer and distributor of related construction products supplying to western Canadian road building and civil construction projects. We specialize in steel culverts, with years of experience in the drainage and fabrication industries. We also carry geotêxtiles, erosion control,...

  • Customer Service Representative

    2 weeks ago

    Island View, Canada Adecco Canada Full time

    Adecco is currently seeking a Bilingual Customer Service Representative to join their team in Fredericton, NB. This is a 3-6-month contract role with a salary of $18.22 per hour. The ideal candidate will provide exceptional customer service in both English and French, resolving issues through phone calls, emails, and webchat. Pay rate: $18.22/hour. ...

  • Customer Service Representative

    1 week ago

    Island View, NB, Canada Adecco Canada Full time €18

    Adecco is currently seeking a Bilingual Customer Service Representative to join their team in Fredericton, NB. This is a 3-6-month contract role with a salary of $18.22 per hour. The ideal candidate will provide exceptional customer service in both English and French, resolving issues through phone calls, emails, and webchat. Pay rate: $18.22/hour. ...

  • Customer Service Representative

    1 week ago

    Lac Ste. Anne County, Canada Jack's Auto Body (CARSTAR Onoway) Full time

    **Jack’s Auto Body (CARSTAR Onoway)** is looking for a highly motivated, outgoing person to join our team! The **Customer Service Representative** is responsible for providing administrative support to the body shop operations. **Benefits**: - Competitive Bi-Weekly Pay - RRSP plans with company matching - Health Benefits **Responsibilities**: - Greet...

  • Financial Services Representative Ll

    1 month ago

    Rocky Mountain House, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Medical Administrative Assistant

    4 weeks ago

    Island View, NB, Canada Canadianorthodonticpartners Full time

    docbraces has a new, exciting full-time opportunity! one Bilingual (English/French) Call Center Agentto join our Fredericton, NB team. Orthodontic Partners support a national network of community-based clinics in delivering experience in our clinics putting patient care above all else. collaborates and learns with a vision of becoming the icon of...

  • Inside Sales Representative

    1 week ago

    Sturgeon County, Canada Barricades and Signs Ltd. Full time

    **ABOUT US** Barricades and Signs is the industry leader for all traffic safety needs in Western Canada. Since 2004, Barricades and Signs has experienced steady growth and can support small scale projects to large scale infrastructure needs. We offer a full range of roadside safety products and onsite traffic services to our customers. We treat our...

  • New Patient Coordinator

    2 weeks ago

    Island View, Canada Canadianorthodonticpartners Full time

    docbraceshas a new, exciting full-time opportunity! We are expanding and are now looking forone Bilingual (English/French) Call Center Agentto join ourFredericton, NBteam. CanadianOrthodontic Partners support a national network of community-based clinics in deliveringpersonalized Orthodontic treatment. We provide an enhanced level of patient care and...

  • New Patient Coordinator

    2 weeks ago

    Island View, Canada Canadianorthodonticpartners Full time

    docbraceshas a new, exciting full-time opportunity! We are expanding and are now looking forone Bilingual (English/French) Call Center Agentto join ourFredericton, NBteam. CanadianOrthodontic Partners support a national network of community-based clinics in deliveringpersonalized Orthodontic treatment. We provide an enhanced level of patient care and...

  • New Patient Coordinator

    2 weeks ago

    Island View, Canada Canadianorthodonticpartners Full time

    docbraceshas a new, exciting full-time opportunity! We are expanding and are now looking forone Bilingual (English/French) Call Center Agentto join ourFredericton, NBteam. CanadianOrthodontic Partners support a national network of community-based clinics in deliveringpersonalized Orthodontic treatment. We provide an enhanced level of patient care and...

  • New Patient Coordinator

    2 weeks ago

    Island View, Canada Canadianorthodonticpartners Full time

    docbraceshas a new, exciting full-time opportunity! We are expanding and are now looking forone Bilingual (English/French) Call Center Agentto join ourFredericton, NBteam. CanadianOrthodontic Partners support a national network of community-based clinics in deliveringpersonalized Orthodontic treatment. We provide an enhanced level of patient care and...

  • Radiological Technologist

    5 days ago

    Shelburne County, Canada Nova Scotia Health Authority Full time

    ​Req ID: 163989 Company: Nova Scotia Health Location: Western Zone, Roseway Hospital Department: DI Radiography Roseway Type of Employment: PermanentHourly FT (100% FTE) x 2 position(s) Status: CUPEHealthcare Position Posting Closing Date: Open Until Filled Nova Scotia Health is the largest provider of health services in Nova Scotia, with some...

  • Radiological Technologist

    5 days ago

    Antigonish County, Canada Nova Scotia Health Authority Full time

    Req ID: 174819 Company: Nova Scotia Health Location: EasternZone, St. Martha's Regional Hospital Department: DI Radiography SMRH Type of Employment: Casual Hourly FT long-assignment(100%FTE) x 1position(s) Status: CUPEHealthcare Position Posting Closing Date: Open Until Filled Nova Scotia Health is the largest provider of health services in Nova Scotia,...

  • Radiological Technologist

    5 days ago

    Antigonish County, Canada Nova Scotia Health Authority Full time

    ​Req ID: 177425Company: Nova Scotia HealthLocation: Eastern Zone, St. Martha's Regional Hospital Department: DI Radiography SMRHType of Employment: PermanentHourly FT (100% FTE) x 1 position(s)Status: CUPEHealthcare PositionPosting Closing Date: Open Until Filled Nova Scotia Health is the largest provider of health services in Nova Scotia, with some...