New Patient Coordinator

4 weeks ago

Island View, Canada Canadianorthodonticpartners Full time

docbraceshas a new, exciting full-time opportunity We are expanding and are now looking for
one Bilingual (English/French) Call Center Agentto join ourFredericton, NBteam. Canadian
Orthodontic Partners support a national network of community-based clinics in delivering
personalized Orthodontic treatment. We provide an enhanced level of patient care and service
experience in our clinics putting patient care above all else. Come join a team that shares,
collaborates and learns with a vision of becoming the icon of orthodontic excellence by building
self-esteem, one beautiful smile at a time.

  • Fluency in English and French is a requirement for this position.
  • This position is Monday to Friday, with day and afternoon shifts between 8:00am to
    9:00pm.
  • This position is an in-office role, based out of the Fredericton Call Centre.

Key Responsibilities:

  • Place outbound follow-up calls to warm sales leads in a consistent and professional
    manner.
  • Receive calls from prospective patients via telephone to help them book their
    consultation appointment
  • Contact prospective patients who have requested a consultation appointment online
  • Communicate to patients about our benefits, and values in order to schedule the
    consult.
  • Explain what their first consult will entail
  • Reschedule patient consultation if there is a conflict
  • Working with computer patient management system: look up information, data entry,
    appointment scheduling
  • Navigate and update multiple online tools and applications.
  • Act as an advocate for our services and business model.
  • Identify and overcome objections and concerns.
  • Provide great customer experience that will exceed callers’ expectations.

Requirements:

  • Contact Centre background preferred
  • Excellent listening skills and the ability to ask probing questions, understand concerns,
    and overcome objections
  • Excellent interpersonal, written, and oral communication skills.
  • Possess typing speed/accuracy
  • Have the ability to achieve targets as required
  • Effectively manage multiple priorities and adapt to change within a fast-paced business
    environment
  • Must possess a professional and friendly attitude and be able to quickly develop a
    rapport with customers over the phone.
  • Ability to learn and navigate computer software quickly.
We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted. #J-18808-Ljbffr

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