Manager, Service Delivery Partners

4 months ago

Toronto, Canada Lifemark Health Group Full time

**Gestionnaire, Partenaires en prestation de services (bilingue)**

**Statut**: Poste temporaire, couvrant un congé de maternité

**Lieu de travail**: Poste à distance au Canada

**Exigence obligatoire** : Un bilinguisme français-anglais de niveau professionnel est requis pour ce poste. Ce poste soutient un contrat avec le gouvernement du Canada et nécessite une autorisation de fiabilité pour les données protégées de niveau B.

Nous sommes à la recherche d'un(e) **gestionnaire, Partenaires en prestation de services (bilingue)** pour appuyer la prestation des services dans le cadre du Programme de services de réadaptation et d'assistance professionnelle (PSRAP) au nom d'Anciens Combattants Canada (ACC).

Le Groupe de santé Lifemark et WCG Services se sont joints pour former Partenaires dans les services de réadaptation des anciens combattants canadiens (PSRVC). Cette équipe fait une différence dans la vie des anciens combattants canadiens et de leurs familles en fournissant des services médicaux, psychosociaux et de réadaptation professionnelle.

**Les responsabilités sont les suivantes**
- Développer et entretenir les relations avec les partenaires clés et les comptes clés, en veillant à ce que les cliniques affiliées répondent aux attentes contractuelles.
- Établir un rôle de conseiller de confiance pour guider et soutenir les cliniques affiliées et leur permettre de naviguer à travers les références reçus.
- Collaboration interfonctionnelle pour recueillir des informations sur les volumes de références envoyés, la qualité des soins fournis par l'affilié, la qualité des rapports, les commentaires positifs/négatifs, etc. et communiquer les résultats à la clinique affiliée.
- Administrer et organiser les activités de développement commercial
- Maintenir et gérer le pipeline d'opportunités affiliés
- Évaluer les nouveaux partenariats, marchés et concurrents potentiels
- Aider à la préparation et à la distribution du matériel, des ressources ou de la formation, selon les besoins.
- Collaborer avec les équipes cliniques et opérationnelles internes de Lifemark pour soutenir la prestation des services.
- Coordonner et participer à des séminaires éducatifs
- Identifier de nouvelles opportunités avec les partenaires existants et nouveaux.

**Qualifications**:

- 3 à 5 ans d'expérience dans le domaine de la réadaptation
- Diplôme universitaire dans un domaine pertinent de la santé (travail social, kinésiologie, sciences de la santé, gestionnaire d’invalidité de longue durée)
- Expérience dans le domaine de la réadaptation, expérience clinique ou dans le secteur d’invalidité de longue durée
- Excellentes compétences en communication et d'établissement de relations
- Excellentes compétences analytiques et capacité à résoudre des questions ou des problèmes complexes
- Un niveau élevé de compétence en français, à l'écrit et à l'oral est requis

**Attributs supplémentaires**:

- Faire preuve d'un haut niveau d'autonomie dans la définition des objectifs, des attentes et du suivi des performances.
- Démontrer des compétences et des techniques méthodiques de résolution de problèmes.
- Démontrer une expérience de la présentation virtuelle de documents à un large public (plus de 20 personnes) par le biais de techniques de communication verbale, écrite ou graphique.

**Manager, Service Delivery Partners (Bilingual)**

**Status**:Temporary position, covering maternity leave

**Location**: Remote-based position within Canada

**Mandatory Requirement**: Professional-level French-English bilingualism is required for this role. This position supports a contract with the Government of Canada and requires Reliability Status Clearance for Protected B level data.

We are seeking a **Manager, Service Delivery Partners (Bilingual)** to support the delivery of **Rehabilitation Services and Vocational Assistance Program (RSVP)**, on behalf of Veterans Affairs Canada Lifemark Health Group and WCG Services have joined to form Partners in Canadian Veterans Rehabilitation Services (PCVRS). This team makes a difference in the lives of Canada’s Veterans and their families by providing medical, psychosocial, and vocational rehabilitation services.

**Responsibilities include**:

- Developing, managing and nurturing key partner relationships and accounts, ensuring that front line teams are meeting/exceeding the expectations
- Establishing a trusted advisor role with referral sources and provide consistent, superior relationship management
- Monitoring partner satisfaction/feedback and referral trends
- Ensuring the highest level of service delivery from clinical intake to service delivery
- Providing quality assurance to ensure partners meet or exceed the expected quality levels
- Administration and organization of business development activities
- Maintenance and administration of the opportunity pipeline
- Assessment of new potential partnersh

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