Service Delivery Manager
1 month ago
Thomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for service quality, measurement, and integration with Service Providers.
Key Responsibilities- Manage Service Management integration between Thomson Reuters business areas and Service Providers.
- Ensure integration of internally and externally sourced service portfolios.
- Review and align input from demand management for new/changed services and service requirements.
- Partner with application development teams to deliver operational readiness for new products and features.
- Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmap for products and processes.
- Partner with security, infrastructure, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
- Review/address performance issues with Service Providers.
- Address service fulfillment delivery issues (escalated).
- Build and maintain strong relationships with both internal partners, as well as key contacts from the Service Provider organizations.
- Have detailed knowledge of the services provided by each Service Provider.
- Understand the impact a service outage may have from the customer perspective.
- Help build cross-team collaboration to drive resolution of issues when multiple Service Providers are involved.
- Ensure complex incidents are being problem managed appropriately making sure that major incidents are being fixed to prevent reoccurrence.
- Oversee strategic partner support groups and ensure appropriate day to day operations in line with TR processes.
- Proven capability and experience in application support management preferably at an enterprise level.
- Proven capability and experience in integrating services from multiple service providers.
- Strong organizational and conflict management skills.
- Strong people management skills and experience.
- Strong IT Service Management and standards experience.
- SIAM Certification.
- ITIL Certification.
- Act as an escalation point for Major Incidents and issues that have breached SLAs.
- Participate in Technical and Management Update calls for major incidents as appropriate, providing regular status updates to key stakeholders.
- Act as a lead on Service Provider integration activities for new Service Providers, and separation activities for exiting Service Providers.
- Review and approve Service Providers development and implementation of action plans that correct operational and Service Management shortfalls, as well as proactive Continual Service Improvement activities.
- Provide effective enterprise-wide change management functions, including reviewing and approving change plans and emergency change requests.
- Conduct weekly / monthly operational review meetings with Service Providers.
- Represent GSF/SIO cases.
- Participate in Service Transition activities.
-
Project Delivery Manager
2 months ago
Old Toronto, Ontario, Canada Moody's Investors Service Full timeProject Delivery ManagerMoody's Investors Service is seeking a highly skilled Project Delivery Manager to join our Technology Solutions Group. As a key member of our team, you will be responsible for driving and managing cross-functional agile teams to deliver CRM technology projects and operations initiatives.Key Responsibilities:Drive Agile release...
-
Project Delivery Manager
2 months ago
Old Toronto, Ontario, Canada Moody's Investors Service Full timeProject Delivery ManagerMoody's Investors Service is seeking a highly skilled Project Delivery Manager to join our Technology Solutions Group. As a key member of our team, you will be responsible for driving and managing cross-functional agile teams to deliver CRM technology projects and operations initiatives.Key Responsibilities:Drive Agile release...
-
Service Delivery Manager
3 weeks ago
Old Toronto, Ontario, Canada Thomson Reuters Full timeService Delivery ManagerThomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for overseeing the delivery of IT services and ensuring that they meet the company's standards.Key Responsibilities:Ensure service...
-
Service Delivery Manager
3 weeks ago
Old Toronto, Ontario, Canada Thomson Reuters Full timeService Delivery ManagerThomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for overseeing the delivery of IT services and ensuring that they meet the company's standards.Key Responsibilities:Ensure service...
-
Service Delivery Manager
4 weeks ago
Old Toronto, Ontario, Canada Thomson Reuters Full timeService Delivery ManagerThomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for managing the delivery of IT services to meet the needs of the organization.Key Responsibilities:Ensure service quality and...
-
Service Delivery Manager
4 weeks ago
Old Toronto, Ontario, Canada Thomson Reuters Full timeService Delivery ManagerThomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for managing the delivery of IT services to meet the needs of the organization.Key Responsibilities:Ensure service quality and...
-
Service Delivery Manager
3 weeks ago
Old Toronto, Ontario, Canada University Pension Plan Full timeService Delivery ManagerAt University Pension Plan, we're seeking a skilled Service Delivery Manager to lead our Technology, Data, and Delivery team in implementing a streamlined delivery model using agile and Kanban methodologies. Your primary responsibility will be to refine and manage a streamlined delivery model, leveraging your expertise in Kanban...
-
Service Delivery Manager
4 weeks ago
Old Toronto, Ontario, Canada University Pension Plan Full timeAbout UPPUPP is a pioneering pension plan in Ontario's university sector, serving over 40,000 members across four universities and fourteen sector organizations. Our mission is to provide retirement peace of mind to the university sector through integrity-based investing and member-centric service.The RoleWe are seeking a skilled Service Delivery Manager to...
-
Service Delivery Manager
4 weeks ago
Old Toronto, Ontario, Canada University Pension Plan Full timeAbout UPPUPP is a pioneering pension plan in Ontario's university sector, serving over 40,000 members across four universities and fourteen sector organizations. Our mission is to provide retirement peace of mind to the university sector through integrity-based investing and member-centric service.The RoleWe are seeking a skilled Service Delivery Manager to...
-
Service Delivery Manager
3 weeks ago
Old Toronto, Ontario, Canada University Pension Plan Full timeAbout the RoleAs a Service Delivery Manager at University Pension Plan, you will play a critical role in shaping our delivery model to ensure seamless service orientation, value streams, and business agile delivery concepts. Your primary responsibility will be to streamline work by implementing a service orientation structure, model, and tools to better...
-
Service Delivery Manager
3 weeks ago
Old Toronto, Ontario, Canada Thomson Reuters Full timeJob Title: Service Delivery ManagerThomson Reuters is seeking a Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers.Key Responsibilities:Ensure service quality and efficiency from Service ProvidersCollaborate with internal teams to achieve business objectivesDevelop and implement service delivery...
-
Service Delivery Manager
1 month ago
Old Toronto, Ontario, Canada Accoravillage Full timeAbout AccoravillageAccoravillage is a leading pension plan provider in Ontario's university sector, serving over 40,000 members across four universities and fourteen sector organizations. Our mission is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care.The RoleWe are seeking a highly...
-
Service Delivery Manager
1 month ago
Old Toronto, Ontario, Canada Accoravillage Full timeAbout AccoravillageAccoravillage is a leading pension plan provider in Ontario's university sector, serving over 40,000 members across four universities and fourteen sector organizations. Our mission is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care.The RoleWe are seeking a highly...
-
Service Delivery Manager
4 weeks ago
Old Toronto, Ontario, Canada University Pension Plan Full timeAbout UPPUPP is a pioneering pension plan in Ontario's university sector, serving over 40,000 members across four universities and fourteen sector organizations. Our mission is to provide retirement peace of mind to the university sector by investing with integrity and serving members with care.Our CultureWe're a team of progressive thinkers and agile doers...
-
Service Delivery Manager
4 weeks ago
Old Toronto, Ontario, Canada University Pension Plan Full timeAbout UPPUPP is a pioneering pension plan in Ontario's university sector, serving over 40,000 members across four universities and fourteen sector organizations. Our mission is to provide retirement peace of mind to the university sector by investing with integrity and serving members with care.Our CultureWe're a team of progressive thinkers and agile doers...
-
Service Delivery Manager
3 weeks ago
Old Toronto, Ontario, Canada University Pension Plan Full timeAbout UPPUPP is a pioneering pension plan in Ontario's university sector, serving over 40,000 members across four universities and fourteen sector organizations. Our mission is to provide retirement peace of mind to the university sector through integrity and member-centric service. As a sector-wide plan designed for growth, we welcome all Ontario...
-
Service Delivery Manager
1 month ago
Old Toronto, Ontario, Canada Thomson Reuters Full timeService Delivery ManagerThomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for service quality, measurement, and integration with Service Providers.Key ResponsibilitiesManage Service Management integration...
-
Service Delivery Manager
1 month ago
Old Toronto, Ontario, Canada Thomson Reuters Full timeService Delivery ManagerThomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for service quality, measurement, and integration with Service Providers.Key ResponsibilitiesManage Service Management integration...
-
Service Delivery Manager
2 months ago
Old Toronto, Ontario, Canada Thomson Reuters Full timeService Delivery ManagerThomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for service quality, measurement, and integration with Service Providers, ensuring resolution of support tickets in line with agreed...
-
Service Delivery Manager
2 months ago
Old Toronto, Ontario, Canada Thomson Reuters Full timeService Delivery ManagerThomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for service quality, measurement, and integration with Service Providers, ensuring resolution of support tickets in line with agreed...
