Bilingual Group Solutions Specialist

3 weeks ago

Mississauga, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Bilingual Group Solutions Specialist

**What is the opportunity?**

As a Bilingual Group Solutions Specialist you will be accountable for supporting the Group Benefits and Group Annuity strategy, deepening the client relationship and supporting our sales partners and Group Annuity B2C (Business to Client) team. We are looking for individuals who will embrace our "Client First" values and goals.

**What will you do?**
- First point of contact providing support for Group Benefits Clients, Plan Administrators, Plan Members and Advisors for any inquiries on Group Benefits business, providing direction and action in a timely manner
- Compliance to assigned work schedule, adhering to service level escalation processes that enables effective call handling and ensuring client availability targets are met
- Accurately process any client requests or changes within SLA (including managing changes that involve input/processing from other internal or external partners)
- Committed to ongoing learning of group, annuities, pension and individual products, systems, procedures and providing any insight, feedback and suggestions on process improvements and change

**What will you need to succeed?**

Must have
- Must be fluently bilingual in both French and English with excellent written and verbal skills
- Experience in a high volume/high intensity customer service environment
- Excellent time management and organizational skills with ability to multi-task
- Adaptability to changes in processes and procedures
- Ability to manage multiple tasks on multiple systems effectively and efficiently
- Proficiency in Microsoft Outlook, WORD and EXCEL

Nice to have
- Group insurance knowledge
- Group annuity or pension administration knowledge
- Post-secondary education (i.e. community college, university preferred)
- Insurance course (i.e. LOMA) is an asset

**Special Conditions**

**What's in it for you?**
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options

**Job Summary**

**Address**:
MISSISSAUGA, Ontario, Canada

**City**:
CAN-ON-MISSISSAUGA

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Insurance

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-05-26

**Application Deadline**:
2023-06-10

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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