Donations Coordinator

**Job title**:Donations Coordinator

**Department**:Welcome Centre and Immigrant Services - Ajax

**Reports to**:Manager, Welcome Centre and Immigrant Services - Ajax and Team Lead, Ajax Welcome Centre & Settlement Services

**Hours of Work**: 8:30am to 4:30pm

**Job purpose**

The Donations Coordinator is responsible for connecting with donors, partners and clients to receive, process, track and distribute donations. The successful incumbent will be the point of contact for inquiries regarding collecting and distributing donations. In partnership with the Team Lead, Welcome Centre and Immigrant Services, Outreach/Event Planning Worker and Volunteer Coordinator, the Donations Coordinator will assist with orienting and training volunteers that support newcomer’s resettlement and integration into the Durham Region.

**Company Overview**

**Duties and responsibilities**

**Handle Donor Interactions**:

- Respond to inquiries regarding donations, including collection and distribution requests.
- Prepare and send donor acknowledgments and communications (e.g., thank you letters/cards) in a timely manner.
- Research, identify, and solicit potential donors to secure support.

**Coordinate and Manage Donations**
- Oversee and coordinate CDCD-wide donation processes, ensuring efficient and equitable distribution of donations and gifts.
- Establish the donation program's capacity and workflow for soliciting, receiving, and distributing donations.
- Coordinate donation pick-ups/drop-offs and furniture delivery as needed

**Donation Event Planning and Fundraising**:

- Organize and manage events to generate financial and in-kind support for the organization, including activities such as auctions, raffles, wine tastings, golf tournaments, car washes, and bake sales
- Develop and implement a comprehensive fundraising strategy, including donor relationships, donor materials, and appreciation events.
- Increase awareness of the organization by creating promotional materials, such as brochures, webpages and online content.
- Coordinate and manage fundraising events, ensuring all details are properly executed.
- Collaborate with finance and management to ensure fundraising activities are financially sustainable and accurately reported.

**Date Management and Reporting**:

- Maintain and update statistical and narrative data to create and submit funders and board reports.
- Manage and maintain donor, client and volunteer information.

**Volunteer and Staff Training**
- Assist with training volunteers to process donations and provide translation/interpretation services.

**Professional and Compliance**:

- Ensure professionalism and engagement when interacting with donors, partners and clients.
- Understand the legal and tax implications of donations and maximize the benefits of different donation types.

**Workplace Culture and Additional Duties**:

- Participate in promoting a positive workplace culture through agency committee membership and departmental activities.
- Perform other duties as assigned.

Core Competencies

Valuing Diversity and Social Justice

Using an anti-oppression lens, supports and promotes an environment that holds opportunities for all, regardless of race, ancestry, colour, ethnic origin, citizenship, creed, religion, sex, sexual orientation, age, family status, or disability; fosters a climate of inclusion, where diverse thoughts are freely shared and integrated. Under social justice, all groups and individuals receive fair treatment and an equitable share of the benefits of society.

Culturally-Sensitive

Advocacy

Interventions such as speaking, writing, or acting in favour of a particular issue or cause, policy, or group of people. In the social services sector, advocacy is assumed to be in the public interest, whereas lobbying by a special interest group may or may not be in the public interest. Advocacy often aims to enhance the quality of life for disadvantaged groups such as individuals recently immigrating to Canada, persons with disabilities, the LGBT community, etc.

Community Participation

Procedures whereby members of a community participate directly in decision-making about developments that affect the community. It covers a spectrum of activities ranging from passive involvement in community life to intensive action-oriented participation in community development (including political initiatives and strategies).

**Job-Specific Competencies**

**Client Service Orientation**

Focus on understanding and meeting client's needs, makes extra effort to meet the needs of the client, and follows up on complaints/questions/requests.

**Relationship Building and Partnering**

Developing and maintaining positive relationships and partnerships. Builds relationships with clients by following through on commitments, respecting confidentiality, and demonstrating an interest in their specific challenges and needs.

**Empathetic and Sensitive**

Have a high degree of empathy and sensitivity to the nee