
Credit Collections Supervisor
4 weeks ago
**Collections Supervisor**
Job Type**:Full Time, Permanent, On site (No remote work)**
Job Location**:40 West Wilmot Street, Richmond Hill**
**Required Hours**:
Monday: 8:30 am - 5:00 pm
Tuesday: 8:30 am - 7:30 pm
Wednesday: 8:30 am - 5:00 pm
Thursday: 8:30 am - 5:00 pm
Friday: 8:30 am - 4:00 pm
Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm
Compensation**:Competitive salary and health benefits plus commission and bonuses.**
**Responsibilities**:
- Work Collaboratively with the senior management team in overseeing the day-to-day operations of the respective department.
- Manage a team of collectors to ensure that they’re all working towards their assigned collection goals.
- Create an inspiring team environment, motivating and coaching team members, setting clear team goals and deadlines.
- Double calls when necessary and provide feedback.
- Ensure the proper training and development of new hires.
- Ensure collectors follow protocols, laws, and regulations to collect payments efficiently.
- Monitor the ongoing performance of the team and collection aging, assigning tasks to the team to ensure timely collection of payments.
- Assist the management team with performance appraisals and disciplinary measures.
- Provide accurate reporting on monthly projections and MTD recoveries for the team.
- Track daily attendance and provide accurate reporting to payroll on timecards.
**Collection Duties**:
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
- Maintain compliance by use of proper policy, procedures, and scripts.
- Accurately record all details of communications and activities within the system.
- Proactively monitor and investigate accounts to locate pertinent information to aid collection.
- Identify cases for special handling according to company criteria, including legal actions and asset attachment.
- Obtain all documentation from client concerning the account, including information about the debtor, invoices, contracts, promissory notes, payments, and related correspondence.
- You will also be responsible for other tasks that may be assigned from time to time.
**Qualifications**:
- Must have 5 plus years of third party debt collection experience
- Must have a comprehensive understanding of collection methods and provincial regulations.
- Proficiency with the CUBS collection software is an asset
- Detail-oriented, organized, efficient and ability to multi-task.
- Excellent communication and leadership skills
**Benefits**:
- Competitive salary, paid training, and a commission structure
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
- Group Benefits (health, life, dental insurance plan - for full time employees)
- Career advancement opportunities
- [NOTE: The Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise._ _Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.]_
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Richmond Hill, ON L4B 1H8: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to commute to our office location in Richmond Hill, Ontario?
- What is your salary expectation?
- Which ethnic group do you identify with?
- Black African: Afro-Caribbean, African-Canadian descent
- East Asian: Chinese, Korean, Japanese, Taiwanese descent
- Latino: Latin American, Hispanic descent
- Middle Eastern: Arab, Persian, West Asian descent, e.g., Afghan, Egyptian,
Iranian, etc.
- South Asian: South Asian descent, e.g., East Indian, Pakistani, Sri Lankan,
Indo-Caribbean, etc.
- Southeast Asian: Filipino, Vietnamese, Cambodian, Thai, other Southeast
Asian descent
- White: European descent Another race category
- Another race category (write-in response)
**Education**:
- Secondary School (preferred)
**Experience**:
- third party debt collections: 5 years (preferred)
- Accounts receivable: 5 years (preferred)
- supervisory: 3 years (preferred)
**Language**:
- English fluently (required)
Work Location: In person
-
Credit Collections Supervisor
4 days ago
Richmond Hill, Canada FDR Ltd Group of Companies Full time**Collections Supervisor** Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:40 West Wilmot Street, Richmond Hill** **Required Hours**: Monday: 8:30 am - 5:00 pm Tuesday: 8:30 am - 7:30 pm Wednesday: 8:30 am - 5:00 pm Thursday: 8:30 am - 5:00 pm Friday: 8:30 am - 4:00 pm Plus, ONE mandatory Saturday shift per month: 8:30 am -...
-
Credit & Collections Associate (F23)
3 weeks ago
Richmond, Canada Trail Appliances Ltd. Full timeWorking at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices...
-
Collection Officer
4 weeks ago
Richmond Hill, Canada International Credit Experts Inc. Full time**Responsibilities Include**: - Contact customers to negotiate payment of outstanding accounts for internal purchased accounts. - Maintain and update client files. - Handle large volumes of documentation in an organized fashion. - Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement -...
-
Collections Specialist
4 weeks ago
Richmond Hill, Canada Open Text Corporation Full time**Collections Specialist**: - Req id: 42636- Richmond Hill, ON, CA **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle...
-
Collections and Application Specialist
2 weeks ago
Richmond Hill, Canada Trimark Sportswear Group Full time**Who are we?** Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations. **What we offer you** - Healthcare and benefits Plan - Flexible scheduling - RRSP Matching Program - Generous Paid Time Off and Holidays - PCNA Cares Share...
-
Credit Analyst
4 weeks ago
Richmond, Canada Trail Appliances Ltd. Full timeTrail Appliances is the leading independent appliance retailer in Western Canada. With 12 showrooms, 3 distribution centers and offices in Richmond, Cloverdale and Annacis Island, we’re a fast-growing company with over 550 employees in British Columbia. Assisting the Senior Credit Manager with credit reviews and the collection of assigned accounts;...
-
Credit Representative
2 weeks ago
Richmond, Canada Electrical & Automation Industry Careers Full time**Credit Representative - Richmond, BC** **Electrical Cable Supply Ltd. (ECS)** specializes in wire, cable and related services for the Canadian and U.S. market. We serve companies & contractors of all sizes, and with our agile and service-centric approach we can easily accommodate the needs of our customers - from sourcing special materials to same-day...
-
IT Supervisor
3 days ago
Richmond Hill, Canada Financial Debt Recovery Ltd. Full time**JOB DESCRIPTION** TITLE: IT Supervisor STATUS: Full time LOCATION: Head office and branches **Hours: 8:30 AM - 5 PM Monday-Friday, additional hours as required** PRIMARY FUNCTION: Is responsible for the maintenance and operation of network, servers, phones, and desktops. Ensures that FDR’s network and all related equipment are functional to...
-
Credit & Collection Analyst
2 weeks ago
Richmond, Canada Nature's Path Foods Full timeThe day to day: - Post amount paid to customer accounts from High Radius (deduction management tool) to IFS (ERP system). - Post manual payments received directly to IFS. - Handles 57 accounts for both US and Canadian customers. - Researches and reconciles customer debit notes. - Conducts collection calls and updates status reports, notifies customers with...
-
Collections Specialist
3 days ago
Richmond Hill, Canada Financial Debt Recovery Ltd. Full time**Responsibilities**: - Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries. - Negotiate payment terms and methods using critical thinking and probing questions to overcome objections. - Maintain compliance by use of proper policy, procedures, and scripts. - Accurately...
-
Accounts Receivable Clerk
3 weeks ago
Richmond Hill, Canada Sigma Workforce Solutions Full timeThis is a full-time Accounts Receivable Clerk position working Monday to Friday, 8:30am to 5:30am. The purpose of this function is to support the accounts receivable department in collections, administration, and customer coordination. This role will be assigned a list of customers and will be responsible for all accounts receivable matters pertaining to...
-
Temporary Assistant Supervisor
4 weeks ago
Richmond Hill, Canada Upper Canada Child Care Full time*Upper Canada Child Care - “A smile on ea child’s face every day.” * Upper Canada Child Care is oking to - l the position - a temporar - Assistant Supervisor - o join our te - located at *Ma Leod’s La - ng PS (Richmond ll, ON)* *Who We Are* pper Canada Child Care has over *40 years of experience* in child care and education. We are a...
-
Accounts Receivable Supervisor
3 weeks ago
Richmond Hill, Canada SRP Companies Full time**Accounts Receivable Supervisor - Richmond Hill, Ontario, Canada** Do you have accounts receivable and collections experience? Would you like to lead a great team? Join SRP Companies as an Accounts Receivable (AR) Supervisor! **Driven by our mission to deliver exceptional value to our customers by providing innovative products and services.** Since our...
-
Site Supervisor Level 1
22 hours ago
Richmond Hill, Canada Telstorm Full timeBasekämp Construction Corp. is a Canadian owned and operated construction corporation. We provide complete construction services from the design phase to the project completion in the Telecommunications and General Contracting industries. We specialize in providing experienced technicians to complete our client's construction needs. Basekämp Construction...
-
Shelter Supervisor
4 weeks ago
Richmond Hill, Canada Sandgate Women's Shelter of York Region Inc. Full time**Job Profile** The Shelter Supervisor is primarily responsible for the supervision and support of programming at the Richmond Hill Shelter to meet the needs of the women and children accessing the shelter. This includes staff scheduling and supervision, supporting shelter operations at Richmond Hill, overseeing the relief portfolio, and Community Programs...
-
Accounts Receivable
3 weeks ago
Richmond, Canada Imprint Plus Full timeFor 40 years, Imprint Plus has been using high quality, environmentally friendly materials and processes to build name badge programs for over 37,000 customers in 102 countries. Our customers range in size from Fortune 500 multinationals to small owner managed businesses. We are looking for positive and passionate people to join our team who share our...
-
Accounts Receivable
3 weeks ago
Richmond, Canada Imprint Plus Full timeFor 40 years, Imprint Plus has been using high quality, environmentally friendly materials and processes to build name badge programs for over 37,000 customers in 102 countries. Our customers range in size from Fortune 500 multinationals to small owner managed businesses. We are looking for positive and passionate people to join our team who share our...
-
Security Screening Supervisor
3 weeks ago
Richmond Hill, Canada Securitas Canada Ltd. Full time**Position**:Screening Supervisor (Contract) **Vertical**:Datacenter Physical Security **Reports To**:Shift Security Supervisor or Security Team Manager (STM) **Location: Richmond Hill** **Pay Rate**:$27.00/HR. **Shift: Full Time: Sunday to Thursday 2300-0700hrs** **Part Time: Friday and Saturday 2300-0700hrs** **SUMMARY** Maintains security and safety...
-
Financial Services Specialist Ii, Richmond Hill
4 weeks ago
Richmond Hill, Canada Imperial Dade Full timeOverview: Veritiv, a division of Imperial Dade, leading national distributor, has a job open in Richmond Hill, Canada. We are looking for a Financial Service Specialt. This role will, under general supervision, review and monitor credit sources and credit files. You will perform routine credit checks and obtain supplementary information. The specialist may...
-
Accounts Receivable Clerk
4 weeks ago
Richmond Hill, Canada Prollenium Medical Technologies Inc.-Richmond Hill Full timePROLLENIUM - RESHAPING THE AESTHETIC EXPERIENCE Prollenium is a Canadian-based company focused exclusively on the research and manufacturing of medical devices. Our commitment to product development, innovative research and manufacturing means we will continue to revolutionize the medical aesthetics market while maintaining to be one of the leading...