Legal Collections Agent

7 months ago

Richmond Hill, Canada FDR Ltd Group of Companies Full time

Job Type**:Full Time, Permanent, On site (No remote work)**

Job Location**:40 West Wilmot Street, Richmond Hill**

Hours**:40 hours**

Salary**:Competitive salary and health benefits plus commission and bonuses.**

**Required Hours**:
Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 7:30 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:00 pm

Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm
- Conduct outbound calls, related to negotiating payments in full or settlement in full, updating customer information, and other customer service inquiries.
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
- Maintain compliance by use of proper policy, procedures, and script.
- Accurately record all details of communications and activities within the system
- Proactively monitor and investigate accounts to locate pertinent information to aid collection
- Utilize various trace tools to locate consumer information.
- Identify cases for special handling according to company criteria, including legal actions and asset attachment
- Maintain a clean and secure work environment.
- Ensure collection goals are obtained.

**Qualifications**:

- Strong negotiation and customer service skills
- Excellent verbal and written communication skills
- Reliable, organized and goal oriented.
- Detail-oriented, efficient, and able to multi-task
- Proficient computer skills with working knowledge of Microsoft Office
- Experience using third-party bank database systems an asset.
- A collection or sales background is an asset.
- Bilingualism is an asset.
- Well versed in collections and skip tracing techniques
- Knowledge of DRS and CUBS preferred.
- Must have completed probationary period and performance meets FDR expectations

**Benefits**:

- Competitive salary, paid training, and a commission structure
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
- Group Benefits (health, life, dental insurance plan - for full time employees)
- Career advancement and career advancement opportunities

**Seize the opportunity to advance your career in financial services**

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Richmond Hill, ON L4B 1H8: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- How soon can you start?
- What is your salary expectation?
- Are you able to work all of the required hours listed in the job posting?
- How many years of Accounts receivable experience do you have?
- Which ethnic group do you identify with?
- Black African: Afro-Caribbean, African-Canadian descent
- East Asian: Chinese, Korean, Japanese, Taiwanese descent
- Latino: Latin American, Hispanic descent
- Middle Eastern: Arab, Persian, West Asian descent, e.g., Afghan, Egyptian, Iranian, etc.
- South Asian: South Asian descent, e.g., East Indian, Pakistani, Sri Lankan, Indo-Caribbean, etc.
- Southeast Asian: Filipino, Vietnamese, Cambodian, Thai, other Southeast Asian descent
- White: European descent Another race category
- Another race category (write-in response)

**Experience**:

- Legal Collections: 2 years (required)
- 3rd Party Debt Collection: 2 years (required)

**Language**:

- English Fluently (required)

Work Location: In person

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