Assistant Rooms Division Manager
1 month ago
**WHY WORK FOR HILTON WHISTLER RESORT & SPA**
The Hilton Whistler Resort & Spa is the Heart and Soul of the Whistler Experience We offer our employees a fun and professional work environment with training and career advancement opportunities.
As a full-time team member, you will receive the following benefits:
- Staff Accommodation
- Life and Leisure Program
- Extended Health Benefits
- Pension Plans
- Free Meals
- Free On-Site Staff Parking
- 50% Discount at Cinnamon Bear Bar & Grille
- Tuition Reimbursement Plans
- An Unbelievable Hilton Team Member Travel Program
**PURPOSE**
Assists with the daily operation of the Reservations department. Works closely with the Rooms Division Manager to ensure the delivery of prompt and professional service as well as adhering to all appropriate reservations standards. Requires quick and innovative skills as a problem solver to resolve a broad range of challenges presented in the role of Manager in the absence of a higher authority. Is responsible for responding to emergency and conflict situations. In addition, maintains and manages relationships with accounts as well as manage individual FIT reservations and group tour room blocks, in the sales and property management systems. Maximize operational efficiency and customer satisfaction with timely and effective communication.
**QUALIFICATIONS**
- Previous management experience in hotel Front Office and/or Housekeeping, Reservations required
- Post-secondary education in tourism/hospitality an asset
- Excellent command of the English language - written and verbal (other languages an asset)
- Ability to guide, direct, and prioritize workload in a potentially stressful environment
- Passion for customer service and commitment to exceeding guest expectations
- Superior interpersonal skills and the understanding of when tact and discretion are necessary to handle both team
- member and guest issues with quick and effective resolutions
- An excellent trainer, comfortable with all levels of coaching, mentoring, and performance management
- Ability to promote the brand and act as destination ambassador
- Experience with property management systems (OnQ knowledge an asset)
- Strong administration and computer skills (Word, Outlook, Excel)
- Knowledge of budgeting, forecasting, and inventory management
- The flexibility to meet the demands of a 24-hour operation
- Highly responsible and reliable
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