Event Customer Service Associate

6 months ago

Hamilton, Canada WOW Activation Full time

**Job Title**: Event Customer Service Associate

**Job Duties**: Provide assistant to main event lead

**Job Type**: Part-Time, Mostly Weekends and Evenings (Potential for Full-Time). Starting with 6 - 12 hours a week.

**Compensation**: $16.55/hr

**About WOW Activation**:
**Responsibilities**:

- This position is to strictly provide assistant to the main event lead
- Transport, set up, and dismantle photo booth equipment at various event locations.
- Ensure the photo booth operates smoothly throughout the event.
- Engage with guests to ensure they have a fun experience.
- Troubleshoot any technical issues on-site.
- Maintain a professional and friendly demeanor.
- Work independently and manage your time effectively.

**Requirements**:

- Legally authorized to work in Canada long term. **This job is not available for sponsorship**.
- **Must live in Hamilton, ON**:

- Tag along the main event lead to various venues, anywhere within 2 hours driving distance one way from Hamilton, ON. The main event lead will be driving.
- Available to work weekends and late nights (sometimes may be as late as 2am to reach home), with occasional weekday evening events.
- Strong customer service and interpersonal skills.
- Technical aptitude and ability to handle equipment.
- Physical ability to lift and move equipment (lift 20 - 30kg for a minute or two each shift).
- Punctual, reliable, and detail-oriented.

**Schedule**:

- 1 shift each weekend, leading to more shifts as needed.
- Flexible part-time means if you are unavailable, there will not be a penalty. However, if you accept the shift, you must make it. (imagine canceling on someone's wedding)
- Each shift is approximately 6-10 hours depending on the events. Minimum 6 hours/shift
- Some weekday evenings, depending on your availability.
- Hours are not guaranteed, very rarely, some weeks may be 0 hours of shift. Hence, without pay. (very rarely. disclosing this for full transparency)

**Travel**:

- This position requires travel 100% of the time. The main event lead who lives in Hamilton, will have the car.
- Client location can be banquet hall, church, public venue, or client house. Must be comfortable working independently.
- Our service area is within a 2-hour driving distance (one way) from Hamilton, ON.

**Traits we are looking for**:

- Responsible and reliable. Have sense of responsibility. Our industry has extremely low tolerance of last minute no show, as events we serve are once in a life time event like marriage and wedding anniversaries.
- Punctuality
- Customer service experience. Smile We are "party maker"
- Comfortable to engage with guests on events (no sales we need you to ask them to come have fun at our station no cost to them)
- Calm and able to troubleshoot technology,
- Physically able to lift 20kg of equipment for a maximum of 2 minutes each shift. Occasionally need to carry up the stair depending on clients' venue.

**Benefits**:

- Working with a millennial manager. Reliable and responsible individual can expect no micro-managing.
- Paid training provided.
- Potential for full-time employment
- Fun work. Your job is to create fun at fun events like weddings, parties, etc. No sales pressure
- Flexible work schedule. You only get paid if you choose to work. We need individual that is responsible and reliable (i.e. once you accepted the shift, you commit to it and do not drop last minute)

**Important Note**:
We are looking for **highly responsible and reliable individuals** only. Our service is catered to weddings and many once-in-a-lifetime events. Last-minute notice of unavailability will significantly disrupt our operations and is strictly discouraged.

**Ideal for**:

- High School / University students' after-shool jobs

**Job Type**: Part-time

Pay: $16.55 per hour

Expected hours: 6 - 12 per week

**Benefits**:

- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- On call
- Weekends as needed

Supplemental pay types:

- Retention bonus

Application question(s):

- You are aware that this is a flexible part-time position, mostly on weekends and possibly weekend evenings. Starting with 6 - 12 hours a week. Minimum 6 hours/shift. There is no guaranteed minimum hours each week. Some weeks may have 0 hours of work. Hence, flexibility is provided.

Please enter "YES" if you are aware.

Licence/Certification:

- G2 License (will not disqualify if you do not have) (preferred)

Work Location: In person

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