Customer Service Associate

6 months ago

Hamilton, Canada Emerson Full time

The Customer Service Associate is an integral part of the Lifecycle Services service model; working nearly every aspect of a customer request. As a Customer Service Associate you are directly responsible for executing customer parts orders, assisting with workforce planning and service delivery schedules and supporting quality assurance processes. With general direction, you will act as the primary liaison between customers, Premier Service Providers, Regional Machining Center site management and Final Control product engineers as needed.

**IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE**:

- Responsible for parts order execution and entry including price review, delivery, release and work scope/planning activities.
- Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates.
- Transacts basic buying and planning responsibilities using AXIOM and Oracle systems.
- Enters purchase orders handles transactional discussions to/with suppliers.
- Understands MSDS guidelines and practices and applies them to customer orders and requests as executed.
- May assist with repair quoting and order entry as needed and under the direction of the internal fulfillment specialist or RMC site leadership.
- Ensures all processes from quote, purchase and final documentation are accurately captured for future reference. Requires a full understanding of the Quality Management System and processes.
- Ability to facilitate technical question and answers between customers, valve technicians, Emerson engineering resources and other collaborators.
- Completes import and export compliance administrative paperwork.
- Ability to follow procedures and guidelines on distribution of intellectual property.
- May perform basic inventory transactions, including physical inventory processing, as instructed.

**WHO YOU ARE**:You focus on priorities and set stretch goals. You balance planning with actions. You keep in touch with customers and build customer relationships. You solicit both input and discussion and create a plan and outline for various audiences

**FOR THIS ROLE, YOU WILL NEED**:

- High School diploma and 2+ year of previous industry-related experience **OR**:

- Associate’s or Bachelor’s Degree in Supply Chain Management, Inventory Control or a related field **with **a combination of previous service work experience.
- **Ability to work in Canada without sponsorship now or in the future**

**PREFERRED QUALIFICATIONS THAT SET YOU APART**:

- Demonstrated ability to quickly learn proprietary systems.
- Understanding or work experience with Fisher and Final Control product preferred.
- Strong communication skills both oral and written.
- Ability to meet deadlines.
- Ability to prioritize competing demands.
- Strong attention to detail and problem-solving skills.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Requirements are representative of the minimum levels of knowledge/skills/abilities and education/experience to perform this job successfully.

**OUR OFFER TO YOU**:
**Flexible Work Schedule - Remote Work Option**:
This role has the flexibility of a remote work option up to three days a week. Our teams work together to ensure our chosen work schedules enable our creativity and efficiency as we serve the needs of our customers.

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, Defined Contribution Pension Plan (DCPP), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face a

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