Vice President

6 months ago

Toronto, Canada MSCI Inc Full time

Job Description - Vice President - ESG & Climate Client Consultant (240000CD)
- Job Number: 240000CD
Requisition Title : Vice President - ESG & Climate Client Consultant

**Description**:

**Your team responsibilities**

As the ESG Consultant your performance will be based on a combination of factors including account renewal rates, proactive management and client communication, contract value growth and pre-sales activities. In the pre-sales role, you will partner with the sales team, bringing industry and product expertise to client meetings. After a client has begun using MSCI ESG Research products, the Consultant owns and manages the client experience. This entails offering proactive educational ESG support, expertise on ESG services and usage, and participating in the client renewal process.

**What we offer you**
- At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
- Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.
- Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.
- You’ll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our ‘Here For You’ Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.

**Your key responsibilities**

OBJECTIVES:

- Achieve target renewal and retention rate
- Drive revenue growth with outstanding service
- Act as a trusted advisor for clients and their advocate within MSCI ESG Research
- Serve as domain expert on MSCI ESG Research’s suite of ESG products and services

RESPONSIBLITIES:

- Proactively communicate and educate clients on key ESG matters while developing critical understanding of client use cases for integration of ESG data in to the investment or research process
- Monitor and ensure client satisfaction
- Identify accounts at risk and create a plan to ensure revenue and client retention forecasting at risk business where appropriate; working with cross-functional teams to address issues in a timely manner
- Develop/drive account management plans for all clients
- Conduct regular calls/visits with clients (health checks, training, relationship planning and review)
- Identify and communicate up-sell opportunities to sales team
- Conduct product training for clients
- Perform frequent testing of new product features
- Continually assess target market and work with management to ensure company is offering relevant services
- Encourage and facilitate meetings between clients and research analysts
- Act as liaison between client and internal MSCI ESG Research teams for key client initiatives
- Communicate market requirements to ESG Research business leaders
- Attend relevant industry events

**Your skills and experience that will help you excel**

DESIRED EXPERIENCE AND QUALIFICATIONS:

- Good understanding of ESG issues & market, financial services and how ESG factors impact the investment process
- 5+ years of experience, preferably in a client facing position in financial services or Responsible Investing
- Excellent organizational, presentation and communication skills
- Innovative, motivated, client-oriented and commercially-aware thinker
- Demonstrated project management skills - define scope, resources and time lines and manage to deliverables
- A team player able to effectively manage the expectations of a diverse and demanding client base
- Absolute personal and business integrity
- Bachelors required, MBA or Master’s Degree in finance, economics, international relations or a related field favored or equivalent experience

**How we’ll support you**
- Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You’ll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.
- We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.
- As a new joiner you’ll be

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