User Support Technician

3 weeks ago


Scarborough, Canada Hitech Bay Inc Full time

Work Term: Permanent
- Work Language: English
- Hours: 32 to 35 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
**Work setting**:

- Computer hardware or software retailer/wholesaler
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
**Supervision**:

- 1 to 2 people
**Computer and technology knowledge**:

- Android
- iOS
- MAC
- Linux
- Unix
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- File management software
- Security software
- Multimedia software
- Wireless networks
**Transportation/travel information**:

- Public transportation is available
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Honesty



  • Scarborough, Canada Blue Valorem Solutions Inc. Full time

    Education: College/CEGEP - Experience: 7 months to less than 1 year **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...


  • Scarborough, Canada SAZAN INVESTMENT SERVICES LTD. Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years **Work setting**: - Consulting firm **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions -...


  • Scarborough, Canada Blue Valorem Solutions Inc. Full time

    Education: College/CEGEP - Experience: 7 months to less than 1 year **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...


  • Scarborough, Canada Cartika Internet Solutions Provider Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect,...


  • Scarborough, Canada Delved Ltd. Full time

    Education: Bachelor's degree - Experience: Will train **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to...


  • Scarborough, Canada Alpha Oasis Inc. Full time

    Education: Bachelor's degree - Experience: 3 years to less than 5 years - or equivalent experience **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Provide...


  • Scarborough, Canada RHC Ltd. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical...


  • Scarborough, Canada Alpha Oasis Inc. Full time

    Education: Bachelor's degree - Experience: 3 years to less than 5 years - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice...


  • Scarborough Village, Ontario, Canada Blue Valorem Solutions Inc. Full time

    Education: College/CEGEP Experience: 7 months to less than 1 yearTasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to...


  • Scarborough Village, Ontario, Canada Delved Ltd. Full time

    Education: Bachelor's degree Experience: Will trainTasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified...


  • Scarborough Village, Ontario, Canada RHC Ltd. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 1 year to less than 2 years- or equivalent experienceTasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and...


  • Scarborough Village, Ontario, Canada Alpha Oasis Inc. Full time

    Education: Bachelor's degree Experience: 3 years to less than 5 years- or equivalent experienceTasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training...


  • Scarborough, Canada Progression3 Full time

    On behalf of our client in Scarborough, Progression3 is in search of a Desktop Support Technician for a contract-to-permanent role. **Primary Responsibilities**: - Monitor computer hardware performance and diagnosing problems - Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive - Replace worn or defective...


  • Scarborough, Canada Kelly Full time

    Kelly is currently seeking an experienced Field Service Support Technician (Part time) for the Dow West Hill site ! Title: Field Service Support Technician (Part time) Location: 2 Manse Road, Scarborough, ON M1E 3T9 Contract Length: 12 months Part time: Two days a week Either Monday & Wednesday or Tuesday & Thursday On call: Needs to be on call for...


  • Scarborough, Canada Kelly Full time

    Kelly is currently seeking an experienced Field Service Support Technician (Part time) for the Dow West Hill site!Title: Field Service Support Technician (Part time)Location: 2 Manse Road, Scarborough, ON M1E 3T9 Contract Length: 12 months Part time: Two days a week Either Monday & Wednesday or Tuesday & ThursdayOn call: Needs to be on call for major...

  • Computer Technician

    7 days ago


    Scarborough, Canada Progress Sport Inc. Full time

    As a Computer Technician at Progress Sport Inc., your primary responsibility will be to maintain and enhance our club's website and inventory management systems. You will play a crucial role in ensuring that our digital platforms are up-to-date, user-friendly, and support the efficient management of club resources. **Salary**: $30.00 per...

  • Junior IT Technician

    3 weeks ago


    Scarborough, Canada Mati Technologies Inc. Full time

    **Modi Technologies Inc** is a leading IT service provider located in GTA. We are looking for a contractor IT administrator and field technician to join the team and provide excellent service to our customers. - Provide technical support and troubleshooting for computer hardware, software, and network-related issues - Install, configure, and maintain...

  • Junior IT Technician

    3 weeks ago


    Scarborough, Canada Hansen Group of Companies Full time

    **Hansen's Group of Companies** currently looking for an experienced and dedicated professional **Junior IT Technician** for our **Toronto, Ontario** location. **Job Summary** The Junior IT Technician, under the direction of the IT Manager, will primarily be responsible to provide internal information technology support, such as server security, software...


  • Scarborough, Canada Koppert Canada Limited Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and...

  • Deskside Technician I

    2 weeks ago


    Scarborough, Canada Stefanini, Inc Full time

    **Who we are** - Provide hardware/software support services to onsite client including break/fix - Implement virus detection and eradication procedures - Diagnose end-user system failures and implement repair solutions - Diagnose printer and other peripheral devise failures and implement repair solutions - Troubleshoot network devices in order to ensure...