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Client Services Representative #2023-0276 Animal
4 weeks ago
**Forbes includes U of G Among Canada’s Best Employers**
**Office, Clerical and Technical**
**Position covered by the Collective Agreement with USW Local 4120**
**Client Services Representative**:
**Animal Health Laboratory, Laboratory Services Division**:
**Temporary full-time from July 2023 to August 30, 2024**
**Temporary absence of the regular incumbent**
**Hiring #: 2023-0276**
Please read the Application Instructions before applying
With the mission of working together toward a healthier future, the Animal Health Laboratory (AHL) provides high-value, analytic and diagnostic services for the agricultural, food and veterinary sectors. AHL is seeking a qualified Client Service Representative to provide front-line client service, specimen accessioning, and data-entry in the high-volume Specimen Reception lab section. Duties include: receiving incoming specimen submissions; interpreting handwritten case submission forms and entering submission requests and case histories into the laboratory information management system (LIMS); accepting payment from external clients at time of specimen submission; preparing, packaging and shipping samples to external labs (national and/or international); answering the telephone enquiry line for AHL clients; retrieving electronic mail and redirecting calls to appropriate areas; act as liaison between various University of Guelph departments (e.g., OVC Pathobiology); act as a contact to clients for the veterinary diagnostic laboratory; splitting specimens for dispatch to the various labs; trimming tissues and making blood smears; preparing and filing pending and billed case information.
**Minimum requirements of this position also include**:
- Two-year community college Medical Lab Assistant (MLA) program and some related experience, or an equivalent combination of education and experience;
- Understanding of veterinary medical terminology;
- Excellent computer, data-entry and keyboarding skills;
- Experience working in an organization with quality accreditation and a thorough understanding of quality protocols;
- Working knowledge of laboratory information management systems;
- Knowledge of biosafety and safe sample handling and distribution;
- Experience with specimen accessioning with a diversity of samples;
- Proven ability to work effectively with internal and external clients and to be able to relay critical information to others;
- Some experience with billing/invoicing, accepting payments from clients and receiving/delivering supplies;
- Demonstrated experience with telephone and frontline client relations;
- Excellent organizational, communication, and interpersonal skills;
- Understanding of WHMIS and Occupational Health & Safety in a laboratory environment.
**Must be or willing to be rabies vaccinated.**
Hours of work: 35 hours per week Monday to Friday 10:00 a.m. to 6:00 p.m. with a rotational Saturday 9:00 a.m. to 5 p.m. shift.
Covering Position Number** **482-002
Classification USW, Local 4120 Salary Band 5
Normal Hiring Range $27.43 - $30.65 per hour***
**Posting Date: 2023 05 08**
**Closing Date: 2023 05 15
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