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HR Operations Specialist

3 months ago

SaintLaurent, Canada Hitachi Energy Full time

HR Benefits Specialist is part of the operational support team of the Global Business Services - CA Front Office, managing day-to-day HR activities that support the business and key stakeholders (such as HRBPs). You will be responsible for the delivery of high-quality services, supporting local business locations, vendors and delivery against agreed performance targets across all Service Lines (such as Talent, Employee Lifecycle, Compensation & Benefits, Payroll, Global Mobility, and HRIS). You would report to the HR Service Team Lead Front Office CA.

**Responsibilities**:

- Process employee’s onboard/offboard benefits (RRSP/DPSP, Group Insurance) and ensure system accuracy in employee data.
- Be the primary contact for HR benefit services and drive a positive experience for the employees
- Collaborate with our Payroll team on special cases (bonus payouts, parental leaves, vacation, disability, etc.
- Reconcile Pension remittances
- Reconcile Group Insurance monthly invoices
- Perform various administrative tasks related to benefits, pensions, and disability cases
- Partner with vendors to support HR operations and service delivery to employees
- Support any internal / external HR Audits of the HR Operations
- Ensure delivery of services according to approved Standard Operating Procedures (SOPs), agreed KPIs and quality targets in the CA Front Office
- Support as necessary, annual compensation programs including, but not limited to Annual Salary Review (ASR) and Annual Incentive Plan (AIP) and annual benefits open enrollment
- Support other activities as required - MyHR, Intranet, etc.
- Provide HR administrative assistance as requested
- Actively collaborate with other internal team members
- Follow up on tickets as needed to ensure SLAs are met
- Provide Tier 1/Tier 2 level support
- Ensure all Tier 1 tickets are assigned to proper resource
- Resolve benefits escalations from our internal business partners

**Qualifications**:

- Bachelors or Certificate/Diploma in Human Resources or related field (preferred)
- 2 - 5 yrs experience in Human Resources and/or Benefits in a Shared Services Operations (insourced or outsourced) environment, with familiarity of employee lifecycle management, onboarding, immigration, payroll, time management, and/or benefits.
- Customer service mind-set as well as the ability to build relations across teams
- Fluent in English and French (oral and written), strong communication skills

**More about us**

**Only selected applicants will be contacted.**

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$80,000.00 per year

**Benefits**:

- Company events
- Company pension
- Disability insurance
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Saint-Laurent, QC H4S 0B5: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Saint-Laurent, QC H4S 0B5