Night Auditor/front Desk Agent

3 weeks ago


Mississauga, Canada Hilton Garden Inn Hotel Full time

Under the direction of the management team, Hilton Garden Inn Team member should set an example of top-quality service. Provide timely accurate and friendly service while preparing the highest quality food and beverage for our guests.

**Major areas of responsibility include, but are not limited to the following**:

- Assure that opening checklist is completed and that the restaurant is prepared for opening.
- Assure staff is aware of food and beverage specials.
- Observer customers as they enter the restaurant and greet promptly when they approach the Bar area.
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests or problems.
- Be available to fill in as needed to ensure the smooth operation of the restaurant.
- Take beverage orders from guests and servers.
- Prepare and server alcoholic and non-alcoholic drinks consistent with the restaurant’s standard drink recipes.
- Complete closing checklist.
- Assist in inventory procedures.
- Report any observed personnel or guest issues to manager.
- Report any maintenance items to managers and guest services.
- Maintain and update list of needed supplies
- Present drink menus, make recommendations and answer questions regarding beverages.
- Up sell drink specials and food items as directed by management.
- Learn the names of patrons and personally recognize our regulars.
- Record drink orders accurately and immediately into the Point of Sale System.
- Accept guest payment, process credit card charges and make change (if applicable).
- Wash and sterilize glassware.

**Additional Duties**:

- Prepare garnished for drinks and replenish snacks, appetizers for bar patrons.
- Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
- Clear and reset tables in bar area.
- Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
- Receive and serve food orders to guests seated at the bar.
- Report all equipment problems and bar maintenance issues to restaurant manager.
- Assist the restocking and replenishment of bar inventory and supplies.
- Complete all side-work duties.
- Be available to fill in as needed to ensure the smooth and efficient operation for the restaurant as directed by the restaurant manager or immediate supervisor.

**Salary**: $17.56-$21.09 per hour

**Benefits**:

- Company pension
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you willing to work various shifts including morning, afternoon and nights? Are you willing to work on weekends and holidays?

**Experience**:

- Hotel Front Desk: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: One location

Expected start date: 2023-02-15



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