Front Desk Agent and Night Auditor

2 weeks ago


Mississauga, Canada Bloom Mississauga , A Tapestry Collection By Hilton Full time

Bloom Mississauga A Tapestry Collection by Hilton is currently hiring a **Night Auditor** to join our dynamic team. The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.

Reporting to the Front Office Manager or designate:

- Provides excellent customer service to all guests; helping to increase guest scores with every interaction
- Welcomes and greets all guests, and executes check-in and check-out procedures
- Answers guest inquiries and provide assistance in a professional manner
- Answers all incoming phone calls and processes new reservations
- Accurately follows all cash handling procedures
- Adheres to all department and Company policies and procedures
- Ensures guest security by proper handling of guest room keys and personal information
- Administers all night audit functions
- Balances all revenue and settlement accounts nightly
- Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures
- Maintains files and resets the system for the next day of operations
- Follows up on guest requests and resolves problems promptly
- Demonstrates Knowledge of OnQ, Hilton's property Management System
- Performs any other job-related duties as assigned

**What We are Looking for...**
- Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner
- Organized and able to work in a fast-paced, multi-tasking environment
- Proficient in using a computer, good knowledge of excel and basic accounting principles
- Excellent communications skills, written and oral
- Works well under pressure in a changing environment
- Ability to work with mínimal supervision
- ONQ PMS knowledge is required
- Able to stand for an 8-hour shift
- Must be able to work evenings and overnights including weekends and holidays

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Night shift

Work Location: In person



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