Deployment Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Overview:
What You'll Do:

- End to end implementation/deployment of customer product tools across markets globally.
- Build and maintain detailed project plans on applicable projects.
- Work closely with other teams such as Implementation, Service Delivery, Commercial, Product Development, and Support.
- Coordination of discussions with clients to set expectations and resolve company infrastructure, travel policy interpretation, and user enrolments.
- Configure, test and conduct troubleshooting of site, including travel policy, pricing and PNRs.
- Contribute best practices to improve quality, standardization and documentation of implementations globally.
- Ability to collaborate with team members and business partners across global Amex GBT locations.
- Contribute to Departmental metrics/goals.
- Updates Management of implementation status on weekly basis and participates in weekly team meetings.
- Collaborate with Product Development to determine feasibility of new vendor offerings.
- Build and test implementation processes to support.

What We're Looking For:

- Must have knowledge of corporate travel.
- Multiple GDS (Amadeus/Sabre/Apollo/Galileo) and online booking tools knowledge (such as KDS, Concur, GetThere & others).
- Ability to think analytically & conceptually.
- In depth knowledge of Web/internet/server knowledge.
- Ability to work independently whilst contributing to the overall team objectives.
- Previous experience of Project Management desired.
- Ability to drive results in a P/L environment.
- Time management/organizational and change management skills.
- Excellent relationship management and communication skills (both written and verbal).
- Capacity to work virtually and strong organizational skills.
- Tenacious - ability to drive change in the face of possible resistance.

Problem Solving & Decision Making:

- Identification and escalation of critical issues (including discrepancies between global contracts and local needs).
- Ability to cross communicate in a matrix environment (testing of site - decision tree).
- Consult and determine cycle of implementation plan with customers and internal GBT teams.
- Determine and escalate delays during implementation cycle, with final launch decision.
- Consult and provide technical support on specifications for implementation
- Prioritization of work load and ability to multitask.

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Location

Canada - Virtual Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.-
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- Wellbeing resources to support mental and emotional health for you and your immediate family.- And much more

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult

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