Receptionist

4 days ago

Quebec City, Canada Intact Full time

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

**About the role**

Nous sommes actuellement à la recherche d'un(e) **RÉCEPTIONNISTE- TÉLÉPHONISTE** qui jouera un rôle essentiel dans le soutien de notre croissance.

**LIEU DE TRAVAIL** : Québec (5700 boulevard des Galeries)

**LE RÔLE**:
Sous la responsabilité du directeur - ressources matérielles, vous assurerez l'accueil des clients, fournisseurs et visiteurs, et vous les dirigerez vers les personnes appropriées. Vous acheminerez les nombreux appels internes et externes aux destinataires et accomplirez au besoin, diverses tâches administratives pour le service.
- Répondre avec courtoisie aux attentes des clients internes et externes et satisfaire à leurs exigences, tout en innovant sur les moyens à utiliser pour rendre le travail plus efficace.
- Comprendre correctement un message et être attentif à ce que disent les autres.
- Réagir rapidement et correctement devant les situations nouvelles et complexes.
- Prendre des décisions et agir par soi-même de façon fiable.
- Intégrer des tâches connexes aux activités de réception.

**Ce poste requiert une présence au bureau. **Cela dit, possibilité de travail hybride (alternance entre présentiel et à télétravail)**

Vos compétences
- Diplôme d'études secondaires ou Attestation d'études collégiales en Bureautique
- Minimum de 2 années d'expérience pertinentes dans un rôle similaire ou dans un environnement de centre d'appels entrants
- Connaissance des logiciels d'usage courant (suite Office, Outlook, Teams, Microsoft Edge) et des systèmes téléphoniques (Avaya)
- Facilité d'expression orale et écrite en français et en anglais
- Grand sens de l'écoute
- Autonome
- Capacité à travailler en équipe (Multi sites)
- Aptitude pour s'adapter aux changements
- Orientation client
- Bilinguisme

Cette opportunité vous intéresse? Nous avons très hâte de faire votre connaissance

D’excellents avantages sont offerts : salaire concurrentiel, avantages flexibles, aménagements de travail flexibles, congés mobiles, régime de retraite à prestation déterminée, etc.

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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