Receptionist

7 months ago

Quebec City, Canada iA Groupe financier iA Financial Group Full time

**PPI company overview**:
**PPI (an independent subsidiary of iA Financial)** is an Insurance Marketing Organization that sits between independent advisors and insurance companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help Advisors elevate and grow their business with a socially responsible mindset.

At PPI, each day you have the opportunity to make a meaningful difference when you support our independent insurance advisors in providing financial security and peace of mind to their clients: Canadian families and businesses.

When you join PPI you will be part of a diverse, inclusive and equitable place to work that values different perspectives. You will benefit from a culture that is people-focused, inclusive and collaborative with opportunities to learn and develop your skills, develop your career and make a meaningful impact.

Our people drive our progress through innovative ideas and a commitment to excellence. We work hard and always ensure we have fun along the way.

**Receptionist**

The primary focus of the Receptionist is to be the first point of contact for advisors, visitors, vendors, employees, and others. The Receptionist is responsible for answering and directing telephone calls and greeting visitors in a prompt, efficient and friendly manner always maintaining a professional demeanor. The Receptionist is also accountable for processing certain policy change requests submitted by an advisor and sending all time sensitive notices from the insurance carriers to advisors.

**_ This is a contract position of approximately 12 months._**

**Key Responsibilities**:

- Answer all telephone calls in an efficient and professional manner, directing and redirecting calls or taking messages as appropriate. This could include national reception phone calls.
- Greet and assist or direct advisors, visitors, vendors, employees, and others as appropriate, ensuring that visitors with appointments are met by the appropriate individual(s).
- Respond to general inquiries and requests for information whenever possible.
- Maintain meeting room schedule and setting up meeting rooms, if required.
- Maintain reception area.
- Maintain office supplies, ordering new and replacement stock as required.
- Provide administrative support to the sales and operations teams as required.
- Perform various clerical tasks.
- Provide advisors with carrier forms, as required
- Processing all time sensitive notices received from insurance carriers per the PPI process
- Assume ownership of assigned files and the processing of certain policy service requests per the PPI documented process in the policy service user guide.
- Ensure PPI service standards are maintained by ensuring all changes to existing policies are accurate, processed in a compliant and timely manner, submitted to the appropriate carrier, and recorded in WealthServ as per PPI guidelines.
- Respond to inquiries from servicing advisors and insurance carriers.
- Ensure that servicing advisors are updated regularly on status.
- Ensure the effective and timely handling of escalated issues.
- Ensure the highest level of customer service standards are maintained among self and staff in order provide an Indispensable Service to advisors.
- Additional responsibilities, duties and special projects as identified.

**Education, Experience and Skills**:

- A minimum of 1-2 years' experience in a clerical, administrative or similar role
- Superior organizational and time management skills with demonstrated ability to effectively manage multiple tasks and responsibilities
- Proven accuracy, attention to detail
- Excellent written and verbal communication skills
- Strong interpersonal skills with a demonstrated ability to develop and maintain relationships and work within a team environment
- Ability to represent self, office, and organization in a professional, positive manner at all times
- Ability to handle sensitive and confidential information in a professional manner
- Self-starter with the ability to change direction when needed and flourish in environments of significant change
- Knowledge of Microsoft Office programs; Outlook, Word, Excel and PowerPoint in particular
- Knowledge of commonly used office equipment and telephone/voice mail systems
- Bilingualism in French and English required
- We thank all applicants for applying, however, only those selected for an interview will be contacted. Your resume may be used for other vacancies._

**Company Overview**:
**About**:
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and

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