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Customer Experience Representative
4 months ago
From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.
In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
**About the role**
We’re looking for a Customer Service Representative II to join our growing team
**What you'll do here**:
- Respond to emergency calls from insureds and open auto claims files as needed.
- Answer calls in a professional manner in order to take care of our insureds.
- Handle emergency situations in a courteous and respectful manner.
- Recommend our business partners to our clients (rental company/body shop/emergency service/contractor).
- Document incoming requests in accordance with established standards and procedures.
- Consult, interpret, verify, correct and update various documents and data.
**What you bring to the table**:
- Bachelor's degree or insurance training or equivalent training or experience
- At least 6 months experience in a call center environment
- Excellent communication skills in both French and English considered a strong asset
- Passionate about customer service
- Comfortable with computer systems
**What we offer**
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
**We are an equal opportunity employer**
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
