International Student Life Coordinator

2 weeks ago

New Westminster, Canada Douglas College Full time

**Work Arrangements**What Douglas Offers**
- DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.**The Role**The other primary role of International Student Life Coordinators involves providing regular (semester cycle) student life/success programming by hosting international student orientations and curating online co-curricular course content; running a range of in-person student success programs independently and in partnership with other service areas; and organizing student engagement events online and on campus to foster connection to the Douglas College community and integration between domestic and international students. The ISLCs hires, supervise and mentors student assistants, volunteer students, and co-ordinates staff from multiple divisions to bring events and projects to fruition. As mentors to student assistants, the ISLCs foster student leadership and work-related competencies through the assignment of appropriate duties and ongoing feedback to students. The ISLCs demonstrate strong project management, thrive in high energy environments, and enjoy working directly with student.**Responsibilities**

**1. International Student Life Programming and Event management**
- a. Plan, organize and deliver international student orientation and international student life programming each semester to the incoming class of over 600 international students in order to introduce Douglas College academic cultural expectations, build their intercultural connection, and introduce students to Douglas College student services in order to fulfill Douglas College student success strategic goals.
b. Leads internal and cross-divisional teams creating and delivering co-curricular student success content every semester for workshops, online courses, and digital materials as part of an integrated student success program focused on the determinants of holistic student success including: academic success, career success, health and wellness, immigration success, and community connection.
c. Interviews, hires, trains, schedules, supervises and evaluates multiple student assistants each semester involved with international student life events and the international student mentor program.
d. On a semesterly basis, manages the new international student mentor program involving paid and volunteer student mentors connecting weekly with hundreds of new international students using in-person and social channels, an alert system to escalate issues from student mentors to the coordinator, and weekly mentor meetings to support students. Onboarding mentors involves creating and updating appropriate content in the College learning management system (Blackboard) gathering feedback and iterating the program each semester.
e. Liaises with external partners to plan and execute events as the event lead for international students; such as, Facilities, the Douglas Student Union, MCO, and Student Affairs and Services - Student Life.
g. Plans, executes and reports on event and program feedback each semester.
h. Uses collaborative team-based project and task management software to collaborate on multiple projects.
i. Works from an annual or semester-based event plan and provides feedback to the supervisor and manager to improve future plans.

**2. International Student Life Advising (1:1)**
- a. Receives students at DCI reception, in-person or online; seeks to establish a professional and welcoming rapport.
b. Diffuses hostile or emotional situations and refers students to supervisor or advisor for resolution.
c. Actively listens, interviews and assesses the presenting student issue(s) in order to support students by:
- i. identifying resources for student independent resolution of the issue,
ii. solving the student issue by responding to the request directly,
iii. referring the student to an International Student Advising Specialist,
iv. referring the student to other department resources within Douglas College, and/or
v. referring the student to resources external to Douglas College (e.g. housing resources).
d. Prepares letters for students upon request and/or signs forms required for external agencies related to confirmation of enrollment or status at Douglas College.
e. Advises students on complex cases involving student wellbeing while liaising with, and providing leadership to, other staff on campus to provide seamless support and services for international students (e.g. Counselling, Learning Centre, Faculty contacts, and the Career Centre).
f. Maintains and updates student records according to Immigration, Citizenship and Refugee Canada (IRCC), BC Freedom of Information, P

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