Student Support Navigator

3 weeks ago

New Westminster, Canada Douglas College Full time

**Work Arrangements**What Douglas Offers**

DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.

**The Role**
- Reporting to the Associate Director, Student Support and Conduct, the Student Support Navigator will increase access, success and retention through a capacity-building process where students receive the support needed to learn to navigate the post-secondary system and access the institutional and community supports available.
- The Student Support Navigator is responsible for overseeing the Provincial Tuition Waiver Program for former youth in care. This involves providing outreach and guidance to prospective and current students from groups traditionally under-represented in post
- secondary institutions to promote the success of students who have experience in Ministry of Children and Family Development (MCFD) Care, alternative secondary education, or may be first-generation students, or mature students. The Student Support Navigator will co
- create and sustain positive and productive relationships with Douglas College student service departments and Faculties, and will work with branches of government, community agencies and non-profit organizations including the MCFD and Alternative Schools to provide transformative pathways for former youth in care and other traditionally under-represented students in post-secondary institutions.**Responsibilities**

**1.**
**Program Development, Implementation & Administration**
a) Develops and implements an intake process that addresses complex and varied sources of documentation & incorporate tracking mechanisms to enable effective administration of the program.
b) Provides feedback to MCFD on waiver policy and make recommendations to address gaps and impact of frequent and ongoing MCFD policy changes.
c) Develops and maintains a working understanding of the function of each of the College’s student support services in order to appropriately guide students to necessary supports.
d) Identifies the unique and exceptional needs of students in the program to inform intake process or program requirements and propose or implement adjustments.
e) Collaborates with internal and external partners to identify supports, develop engagement strategies and obtain input in the development and implementation of wrap-around support services.
f) Identifies gaps and provide recommendations on College policy and procedures that may impact or act as barriers to waiver program participants.
g) Collaborates with Student Engagement to review, design and implement mentorship programs, Student Affairs support programs and interventions aimed at improving retention of at-risk students, including collaborative initiatives with communities and/or Faculties.
- **2.**
**Student Support**
- a) Advocates for students who may have unique life experiences or situations that fall outside normal processes practices or policies.
b) Provides ongoing one-to-one support to students facing complex emotional, financial and academic challenges enrolling or currently in the program. This would involve the ability to navigate a wide range of college and external supports, processes and systems that students may be challenges for students to understand. Assist students or applicants to resolve challenges with ministry requirements.
c) Collaborates with the College’s Behaviour Intervention Team to develop intervention action plans and refer or guide at-risk students to appropriate services such as: Indigenous Students Services, Academic Advising, Accessibility Services, Counselling, Financial Aid, Student Engagement and Wellness, and external community organizations to facilitate ongoing support for students.
d) Leads and guides the design and implementation of basic leadership & mentorship programs for students identified by Waiver Program, Accessibility Services or Counselling.
e) Liaises with community educational partners to provide connection and guidance to newly enrolled students in transition (e.g. CABE).

**3.**
**Promotion and Outreach**
- a) Builds relationships with key external stake holders such as the provincial government (MCFD, School Districts), alternative school counsellors and schools and non-profit organizations that provide services to youth in care and aging out of care, and youth and adults experiencing social and economic challenges.
b) Provides outreach and develops supportive relationships with identified students at risk through regular contact and monitoring (e.g. CABE Scholarship Recipients, BC Tuition Waiver Recipients).
c) Builds and maintains relationships with key internal stake holders such as Financia

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