Internal Sales Systems Coach

2 weeks ago

Toronto, Canada Lightspeed Commerce Full time

**Purpose of the role**:
As the Systems enablement specialist, you will improve Lightspeed's sales productivity and deal flow by providing training, technical expertise, and recommendations for improvement in GTM (go to market) systems flows and processes.

You will collaborate with Sales, Information Systems, GTM Ops and IT to ensure that existing processes and flows are clear, effective, and appropriately documented. You will validate that training materials and resources available are useful, understood, and applied by GTM teams to the best of their abilities. You will work as part of the wider Sales Enablement team who are also responsible for supporting our teams in achieving sales quotas.

**Our joint mission**:
Lightspeed powers the businesses that are the backbone of the global economy.

Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.

We're passionate about enabling people to do their best work. We dream big and we're looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed

**Role**:

- Be one of the main sales system's points of contact for Lightspeed's sales teams;
- Proactively learn the functionality required to address sales rep requirements within common systems to identify and assess met and unmet needs, and recommend optimum solutions and support;
- Collaborate with GTM Ops/Support on documentation of system use throughout the sales process, and alert the sales teams to changes or releases;
- You will put sales reps at ease by ensuring system processes are easy to understand and apply. You will provide advice and coaching to those who are uncomfortable or require guidance.
- You will collaborate on analyses of existing and potential systems in order to determine such things as current use, current mastery, cost comparisons, functionality comparisons, and to review potential net new innovation systems and tools
- You will create sales-focused resources to highlight what each system does, why we use it, and how each role can familiarize themselves with it in line with best practices
- Handle other duties and responsibilities as defined by management.

**Experience**:

- Previous experience in a Sales Engineer, Pre Sales or Technical Consultant role in a SaaS environment
- Previous experience as a trainer or tutor, with technical easy or savvy
- Previous experience within IT or IS
- Demonstrated written communication skills and presentation experience
- Excellent communication skills including experience speaking to technical and business audiences
- Strong understanding of Cloud SaaS ecosystem technologies

**Attributes & Skills**:
**What will help you excel in this role?**
- Highly adaptable and autonomous with the ability to manage and drive multiple projects simultaneously while maintaining quality;
- Excellent written and verbal communications skills;
- Analytical thinking and problem-solving capability;
- Ability to popularize and communicate technical information for a general audience;
- Keen eye for detail and quality;**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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