Associate Technical Writer

2 weeks ago

Montréal, Canada Lightspeed Commerce Full time

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

Lightspeed's Customer Content team is looking for an **Associate Technical Writer** to create cross-product content for our Help Centers and other customer-facing communication as we continue to grow into new markets and improve the self-serve experience for our customers.

As part of the team, you'll be reporting to our Hospitality Team Lead and working alongside Team Leads, Technical Writers, Localization Project Coordinator, Content Operations Specialist, and Video Production Specialist to research, write, edit, upload, publish, and maintain self-serve content to help customers get the most out of their Lightspeed products and services.

**About the team**:
The Hospitality Customer Content team empowers business owners to learn, evolve, and thrive in an ever-changing market. From getting started to expanding at scale, we fuel growth with useful, relevant content that helps our customers meet their goals — no matter where they are or how they learn. We dig into the data to understand their entrepreneurial passions and uncover content opportunities that deliver real value.

As teammates, we care about each other's well-being and treat each other with compassion and respect. We want everyone to feel safe speaking their minds and bringing their whole selves to work. We trust in each other's talents and capabilities and believe we can accomplish our goals together, no matter how ambitious.

**What you'll be responsible for**:

- Writing, editing, uploading, and publishing clear, concise, customer-focused content on a deadline
- Developing product knowledge and working with the team to create and update engaging customer-centric, educational content about our products
- Researching projects and working closely with Product Managers and other stakeholders to learn about updates to the product offering
- Flagging content inconsistencies in day-to-day copy reviews, delivering and receiving constructive feedback
- Working closely with our Localization Project Coordinator to translate content into supported languages
- Assisting the team with other tasks and supporting larger initiatives

**Who you are**:

- You can learn complex concepts quickly and explain them simply
- You are comfortable learning new tools and technologies
- You enjoy collaborating and developing lasting partnerships with teams and stakeholders
- You are detail-oriented and open to giving and receiving constructive feedback
- You are resourceful and think creatively to continuously improve and innovate
- You are organized and can manage shifting deadlines in a fast-paced tech environment
- You focus on delivering the best customer experience in everything you do

**What you'll be bringing to the team**:

- Exceptional English language writing and editing skills
- Excellent research and exploration skills
- Ability to work autonomously on multiple projects and manage priorities
- Experience working with voice and tone, style guides

**Even better if you have, but not necessary**:

- Understanding of hospitality services industries and technologies
- Experience writing for video
- Experience with knowledge/content management tools (Zendesk Guide, WordPress, Salesforce Knowledge)
- Experience with localization tools (Transifex, LocalizeJS, OneSky)
- Experience with data tools (Zendesk Explore, Google Analytics)
- Fluency or working knowledge of other languages

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

**What's in it for you**

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs every day;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy and healthy:

- Lightspeed share scheme (we are all owners)
- Flexible working policy and unlimited paid time off (yes, you read that right)
- Mental health online platform and counselling & coaching services
- Health and wellness benefit
- LinkedIn Learning license (learning is always ongoing)
- Volunteer day to be able to give back to society

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone be

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