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Technical Support Specialist

4 months ago

Richmond, Canada CRDS TECHNOLOGY GROUP INC Full time

CRDS currently has an opportunity for a Technical Support Specialist to join our team. Reporting to the Service Manager, the Support specialist is responsible for a wide variety of IT and helpdesk support services to our clients, including troubleshooting, diagnosing and supporting systems.
- **This is an onsite role at our office in Richmond, BC. **_

**Responsibilities and Duties**

**Basic Functions**
- Investigate, troubleshoot, and resolve technical issues that customers are experiencing.
- Manage and monitor (remote) system alerts, notifications, and respond to service tickets.
- Communicate with customers, and keep them informed of incident progress, impending changes, and agreed outages.

**Requirements**:

- Minimum 2 years of directly related work experience
- Recent graduates with a great attitude and technical know-how will be considered
- IT certifications are an asset
- Experience with installing, configuring and administering Windows Server (AD, DNS, DHCP, etc.)
- Experience with LAN/WAN configuration and troubleshooting
- Experience with backup and disaster recovery solutions
- Experience with VMware, and Microsoft Hyper-V
- Experience with Office 365
- Excellent Communication skills
- Valid Work Permit
- Valid Driver’s license

**Compensation and Benefits**:

- Salary based on experience and qualifications.
- Extended health care provided after probationary period of 3 months.
- Fun working environment and culture.

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

**Benefits**:

- Extended health care

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person