Technical Support Specialist

2 months ago


Richmond, British Columbia, Canada PeopleToGo Full time
Job Title: Technical Support Specialist

Job Type: Part-time Contract

Location: Remote

Shift Schedule: Flexible

Pay Rate: $30 to $35/hr Inc.

Job Summary:

We are seeking a skilled Technical Support Specialist to join our team at PeopleToGo. As a Technical Support Specialist, you will be responsible for providing on-site support services, deploying PC/Laptop and other end-user devices, and managing ITSM tickets.

Key Responsibilities:

  • Provide on-site support services for peripheral and networking hardware, including monitors, keyboards, mice, printers, scanners, routers, wireless routers, switches, and firewalls.
  • Deploy PC/Laptop and other end-user devices, ensuring they are properly configured and functioning correctly.
  • Manage ITSM tickets, diagnosing and resolving hardware and software issues, and maintaining site-specific documentation.
  • Maintain asset inventories, following applicable procedural documentation using approved Merck tools.
  • Diagnose and resolve software functionality issues for operating systems and standard desktop applications on supported platforms (Windows, MacOS, iOS, etc.).

Requirements:

  • A Degree or Diploma in Electronics and CompTIA A+ Certification.
  • A minimum of Two to three (2-3) years of experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues and problems.
  • Hands-on experience installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems.
  • Experience or ability to follow installation instructions installing and troubleshooting desktop applications.
  • Basic knowledge of enterprise LAN and WAN setups and concepts.
  • Ability to perform smart hand support under instruction-based activities at sites.
  • Skilled in desk-side support and PC break/fix, including basic administration of Windows O/S.
  • Basic Mac O/S support.
  • Good written and oral communication skills and good people management skills with clients and management.


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