Technical Support Specialist
2 months ago
Job Type: Part-time Contract
Location: Remote
Shift Schedule: Flexible
Pay Rate: $30 to $35/hr Inc.
Job Summary:
We are seeking a skilled Technical Support Specialist to join our team at PeopleToGo. As a Technical Support Specialist, you will be responsible for providing on-site support services, deploying PC/Laptop and other end-user devices, and managing ITSM tickets.
Key Responsibilities:
- Provide on-site support services for peripheral and networking hardware, including monitors, keyboards, mice, printers, scanners, routers, wireless routers, switches, and firewalls.
- Deploy PC/Laptop and other end-user devices, ensuring they are properly configured and functioning correctly.
- Manage ITSM tickets, diagnosing and resolving hardware and software issues, and maintaining site-specific documentation.
- Maintain asset inventories, following applicable procedural documentation using approved Merck tools.
- Diagnose and resolve software functionality issues for operating systems and standard desktop applications on supported platforms (Windows, MacOS, iOS, etc.).
Requirements:
- A Degree or Diploma in Electronics and CompTIA A+ Certification.
- A minimum of Two to three (2-3) years of experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues and problems.
- Hands-on experience installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems.
- Experience or ability to follow installation instructions installing and troubleshooting desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts.
- Ability to perform smart hand support under instruction-based activities at sites.
- Skilled in desk-side support and PC break/fix, including basic administration of Windows O/S.
- Basic Mac O/S support.
- Good written and oral communication skills and good people management skills with clients and management.
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