End User Support Analyst

6 days ago

Richmond, Canada Graymont Full time

**Job Brief**:
Graymont is hiring an End User Support Analyst to join our global team of highly skilled technicians to provide prompt remote and on-site technical service on a company-wide level.

Canada - Hybrid - Richmond, BC

**DUTIES AND RESPONSIBILITIES**:

- Configure, deploy, and support desktops, laptops and peripherals including network printers.
- Provide end-user support with a multitude of different software.
- Investigate, prioritize, diagnose, document and resolve routine software and hardware issues.
- Utilize trouble ticketing system (ServiceNow) to create, track and resolve support issues.
- Meet required response, service, and resolution times with consistency.
- Produce technical documentation.
- Understand the foundation of architecture, hardware, and software used by the organization.
- Travel to various locations in Canada and US (25% travel requirement).
- Flexibility in scheduling.

**QUALIFICATIONS**:

- College degree in related field or the equivalent combination of education and experience.
- Minimum of 5 years in multi-faceted support roles.
- Strong knowledge of Windows 7 and Windows 10.
- Sound knowledge of Office365 and Office 2016/2019.
- Good knowledge of Active Directory management and virus control software.
- Understanding of firewalls/routers/switches.
- Experience working with a ticketing system such as ServiceNow.
- Excellent customer service orientation and the ability to communicate technical information clearly and effectively with end-users of various technical skill levels.
- Ability to handle multiple priorities with concurrent deadlines and to function under fast paced conditions.
- Strong analytical skills that will allow interpretation of user needs into practical solutions within Graymont standards.
- Valid driver license is mandatory.
- French writing/speaking is an asset.

  • End User Support Analyst

    2 weeks ago

    Richmond, Canada Graymont Full time

    **Job Introduction**: Canada - Hybrid - Richmond, BC **Salary: $65,000 - 75,000 depending on experience** **DUTIES AND RESPONSIBILITIES**: - Configure, deploy, and support desktops, laptops and peripherals including network printers. - Provide end-user support with a multitude of different software. - Investigate, prioritize, diagnose, document and...

  • Analyst, End-user Computing

    2 weeks ago

    Richmond Hill, Ontario, Canada Apotex Inc. Full time

    About Apotex Inc.Job Summary:The role of the End User Computing Analyst is to provide second & third level support to our corporate end user for Corporate computing devices, virtual desktop infrastructure and other IT services as required. The End User Computing Analyst is responsible to provide technical support following standards and guidelines to...

  • User Support Technician

    2 months ago

    Richmond, Canada Innovation Networks Inc Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • User Support Technician

    2 days ago

    Richmond, Canada Innovation Networks Inc Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • User Support Technician

    4 weeks ago

    Richmond, Canada Innovation Networks Inc Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • User Support Technician

    2 days ago

    Richmond, Canada Innovation Networks Inc Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • User Support Technician

    3 weeks ago

    Richmond, Canada PressReader Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 to less than 7 months **Work setting**: - Office building **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user...

  • User Support Technician

    2 weeks ago

    Richmond, Canada Esikidz Enterprises Inc. Full time

    Education: College/CEGEP - Experience: Experience an asset - Computer programming/programmer, general - Computer science - or equivalent experience **Work setting**: - Computer hardware or software retailer/wholesaler - General office - Office building **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to...

  • End User Support

    3 weeks ago

    Richmond Hill, Canada Compugen Inc Full time

    **Job Title** - End User Support - Short Contract **Vacancy No** - VN6771 **Work Location** - Richmond Hill, ON **Base Pay Range** - To be discussed during the recruitment process **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire,...

  • user support technician

    3 months ago

    Richmond, Canada Allthing Supply Chain Management Ltd. Full time

    Education: College/CEGEPExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use...

  • user support technician

    4 weeks ago

    Richmond, Canada Allthing Supply Chain Management Ltd. Full time

    Education: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...

  • user support technician

    2 months ago

    Richmond, Canada Allthing Supply Chain Management Ltd. Full time

    Education: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...

  • User Support Technician

    2 months ago

    Richmond Hill, Canada THE NORTHGATE TRADING INC. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and...

  • User Support Technician

    3 weeks ago

    Richmond Hill, Canada THE NORTHGATE TRADING INC. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and...

  • User Support Technician

    4 weeks ago

    Richmond Hill, Canada THE NORTHGATE TRADING INC. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • User Support Technician

    2 weeks ago

    Richmond Hill, Ontario, Canada Fintelics Technology Inc Full time

    Education: Master's degree Experience: 5 years or moreTasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified...

  • User Support Technician

    2 weeks ago

    Richmond, British Columbia, Canada Esikidz Enterprises Inc. Full time

    Education: College/CEGEP Experience: Experience an asset Computer programming/programmer, general Computer science- or equivalent experienceWork setting: Computer hardware or software retailer/wholesaler General office Office buildingTasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document...

  • user support technician

    2 months ago

    Richmond Hill, Canada Schindler Consulting Full time

    Education: College/CEGEPExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use...

  • user support technician

    3 weeks ago

    Richmond Hill, Canada THE NORTHGATE TRADING INC. Full time

    Education: College/CEGEPExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use...

  • user support technician

    2 months ago

    Richmond Hill, Canada THE NORTHGATE TRADING INC. Full time

    Education: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...