End User Support

6 months ago

Richmond Hill, Canada Compugen Inc Full time

**Job Title**
- End User Support - Short Contract

**Vacancy No**
- VN6771

**Work Location**
- Richmond Hill, ON

**Base Pay Range**
- To be discussed during the recruitment process

**Job Details**

**About Compugen**

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
- If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.**How you’ll make a huge impact here - and in your career**:

- Configuring, testing, distributing, maintaining and troubleshooting desktop/laptop equipment, smartphones, printers, software and peripherals via SCCM.
- Ensuring all asset and inventory records for laptops, desktops, printers and other end user devices are updated accurately in our Service Management tool
- Providing excellent customer service and demonstrating exceptional organizational, interpersonal, oral and written communication skills
- Knowledge in the ITIL Incident, Problem, Request, Asset and Change Management Process is considered an asset.
- Technologies and issues encountered in desktop installation and use.
- Experience troubleshooting VOIP devices such as Cisco, Polycom, Crestron is an asset.
- Knowledge of Mobile Device Management technologies (AirWatch, Microsoft Intune) is an asset.

**Skills and qualifications, you’ll bring**:

- A college or University education within Electronics or Computer Science or in progress of obtaining
- Effective written and verbal communication skills
- Exceptional in person customer service skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment

**Equity Statement**
- Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs_

LI-PP1
- **#ITR

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