Bilingual Reservations and Customer Service Agent
2 months ago
**VALUES**:
**WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.
**WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.
**WE GO BEYOND** our responsibilities to our customers, our colleagues, society, and the environment.
**Title: Bilingual Reservations & Customer Service Agent (Hybrid)**
**Description**:
**Responsibilities**
- Process new reservations, cancellations, and amendments to existing reservations
- Respond to queries regarding itineraries, products, and services from clients, and suppliers
- Build relationships with key clients
- Provide passenger assistance
- Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
- Proof reservations to ensure the accuracy and smooth running of booked itineraries
- Respond to complaints post-travel
- Assist in the completion of any projects, as assigned
**Position Requirements**:
- Must be able to communicate effectively orally and written in English
- Must be able to communicate effectively orally and written in French and/or German
- Effective oral & written communication in Portuguese, Spanish and/or Italian as an asset
- Post-Secondary School Education
- Tourism experience is an asset
- Ability to work under pressure and multitask
- Strong attention to detail and autonomy
- Dedicated to a high level of customer service
- Able to plan, organize and set priorities & manage processes
- Team spirit
- **Must be able to work evenings and weekends**
**Job Types**: Full-time, Permanent
Pay: From $43,000.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
Application question(s):
- Are you available to work evenings and weekends?
- Where are you currently located? This position is remote but includes working from our Toronto office 1 day a week (if you are located in Toronto).
- Do you speak French, German, Italian, Spanish, and/or Portuguese at a professional or native level?
- The starting salary for this role is $43K. What are your salary expectations?
**Education**:
- DCS / DEC (required)
**Experience**:
- Reservations: 2 years (preferred)
- Customer service: 2 years (preferred)
- Tourism/hospitality: 2 years (required)
Work Location: Hybrid remote in Etobicoke, ON M9B 6K5
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