Hospitality Operations Manager
1 month ago
Hospitality Operations Manager
Avalon Property Management is a premier company focused on short-term and executive rental suites. Over the years, we have established a strong trust with our guests and group of stakeholders to manage their real estate investments.
We’re looking for a qualified Operations Manager to join our team and play the integral role of managing our growing portfolio of rental suites and luxurious properties. This role is a dynamic and exciting opportunity which brings on uniques challenges each and every day. It will be your responsibility to ensure that unexpected issues are resolved right away and that our guests have an enjoyable and memorable stay.
Position: Hospitality Operations Manager
Shift Days: Monday - Friday. Hours: 10:00am - 6:00pm (schedule may vary depending on demand)
Language: English (required)
Industry: Hotel, Corporate Housing, Hospitality
**Responsibilities**:
- Oversee the on-boarding sales pipeline from planning and executing renovations to launching new units for short-term rental use in the market.
- Manage our on-site operations staff including guest support agents, housekeeping and maintenance teams.
- Utilize project management and communication tools (Slack, Google Workspace, Notion, Excel, PMS, etc) to track and manage on-going tasks.
- Day-to-day tasks including onboarding new properties, coordinating maintenance and solving logístical issues.
- Quality control and unit inspections.
- Ensuring housekeeping excellence.
- Supervising the guest support team to ensure smooth check-in process and guest experience.
- Identify and execute local market growth opportunities.
- Lead local onboarding and off-boarding initiatives for cleaners and maintenance.
- Maintain a supportive, fulfilling and rewarding culture to support retention.
- Emergency response management.
- Inventory management.
Qualification:
- Minimum five years of experience in hospitality, one in a management role.
- Have a degree in Hospitality / Hotel Management.
- Ability to adapt in a rapid growth environment
- Comfortable working with a rapidly evolving work environment and takes initiative
- Strong problem-solving skills
- Strong computer literacy skills
- Occasionally handle physical work
This is a prefect opportunity for a passionate hospitality individual who is ready to grow in his/her carrier and step into a management position. For this role you will report directly to our General Manager to build, operate and scale our business operations across the downtown Toronto.
**Job Types**: Full-time, Permanent
**Salary**: $45,000.00-$49,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Hotel: 1 year (required)
- Management: 1 year (required)
Work Location: In person
Application deadline: 2023-04-09
Expected start date: 2023-04-03
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