Restaurant Operations Manager

3 weeks ago

Toronto, Canada Mercatto Hospitality Full time

A staple of downtown Toronto dining since 1998, our four locations are situated in the city’s busiest neighbourhoods, workplace hubs, and tourist destinations. We are a group of big, busy, and beautiful restaurants committed to excellent hospitality.

Mercatto Hospitality is looking for **EXPERIENCED RESTAURANT OPERATIONS MANAGERS**.

We are looking for someone with robust leadership skills, strong attention to detail, exceptional guest service intuition, and the ability to build and foster relationships with our staff and guests alike.

As part of our management team, you will work closely with the GM, but must be capable of organizing and motivating a large service staff self-sufficiently while ensuring high service standards are maintained.

We love patient, funny, kind, and intelligent problem solvers who are excited by the prospect of joining a strong, busy, innovative, and proud team of restaurants.

**Your Presence on the Floor**:

- Affable, approachable, efficient, kind, knowledgable, and most of all, hospitable. People come to you when they need answers and assuredness, be it your staff or our guests. Talking to you makes people feel secure, understood, and taken care of.
- Approach problem solving as a skill to master rather than a hurdle to overcome. You learn from your mistakes and not only evolve from them, you use them to create new systems of efficiency and lessons for your staff.
- Have strong wine knowledge and the intention to always be learning more about wine (and food).
- You know when to jump in and fill in the gaps, and when to catch up on your admin; strong time management and pride in your organizational systems are two essential features of your personality.
- Your sense of the environment around you means that you know when to have a laugh and when to bring some gravity to every situation.

**Operations Management--some, but not all, of the things you'll do**:

- Manage the floor while on shift - this includes ensuring all team members are living by our core values, assisting on the floor with food running, busing, expo, and table maintenance
- Assist the GM in all operations - this includes daily cash, payroll, recruitment, inventory, labour costs, food costs, training and scheduling
- Ensure that opening and closing checklists are completed up to established operating standards
- Approve discounts and promos as required
- Strive to enhance guest experiences at every opportunity with a focus on customer satisfaction. Handle guest conflicts and concerns with tact and professionalism
- Work each shift with a safety mindset. Be proactive in regards front of the house and back of the house safety (food safety, potential hazards for employees or guests)

**What's In It For You?**
- Transit assistance program. We pay for half of your transit costs for each shift you work, starting on your first day with us.
- We offer tuition reimbursement options for management. When you want to learn more about the corner of the industry you're passionate about, we want to help you achieve that and offer financial and scheduling support.
- Extended health and dental benefits including prescription coverage and a health care spending account for those surprise extra costs, and a multitude of wellness resources including mental health assistance and guidance.
- A dining passport which gives you a discount across all 6 restaurants in our company.

Instead of looking for a round peg to fit a round slot, we are looking for the right **person** to fill this position. We consistently bring in new personalities to our spaces with the knowledge that the unexpected often brings with it exciting new ways to approach, and improve upon, the way our restaurants run.

Not sure if you and your skill set fit the bill? Reach out We want to meet as many people as we can with diverse backgrounds and experiences to bring to the floor

As a company, our goal is simple. We want you to grow, feel supported and help us provide our guests with an experience of true Italian hospitality.

Cantina Mercatto
20 Wellington St. East

Taverna Mercato
120 Bremner Blvd.

Mercatto College St.
101 College St.

Trattoria Mercatto
Eaton Centre Toronto

Check us out:
**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Commuter benefits
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Toronto, ON M5E 1C5: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Smart Serve (preferred)

Work Location: One location

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