Shift Lead

6 months ago

Toronto, Canada FOX HOME Full time

BRAND: FOX HOME

LOCATION: TORONTO EATON CENTRE

Fox Group (9,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada

JOB DESCRIPTION- FULL TIME SHIFT LEADER

OVERVIEW

The FT Shift Leader (FTSL) plays an important role in driving sales for the organization. Shift Leader will meet personal selling goals and will coach and motivate associates to achieve their own goals as well. The Shift Leader ensures customers have a consistent; quality experience while supporting management in meeting Company expectations and initiatives. The Shift Leader will ensure store standards, which include but are not limited to visual presentation, merchandising and back of house operations, as per Company direction.

The Shift Leader must have flexible availability which includes the ability to work during peak and non-peak times, weekends, and holidays. This allows the Shift Leader to open or close the store as well as provide coverage during peak times to cover breaks, meetings and other times as determined by the Store Manager (SM) or Assistant Manager (ASM). The Shift Leader helps set the pace on the sales floor and models desired selling behaviors at all times.

FTSL COMPETENCIES AND SKILLS

The Shift Leader must demonstrate a set of competencies/skills that establish them as a sales driver within the store as well as show the ability to execute and give direction. These competencies outline a skill set that is required of a Shift Leader to be successful in their role.
- Competencies include but are not limited to: _
- People: Influences people _through effective communication. The FTSL can influence people through motivation and persuasion, as well as direct and delegate tasks. _
- Results: _Stays focused on performance. The FTSL drives results and ensures accountability to those results. The FTSL is action oriented. _
- Thought: _Shows that they understand the business through a strong customer focus and financial acumen. _
- Self: _Remains flexible and adaptable and can manage ambiguity. The FTSL is resilient and maintains composure in all situations. _

A Shift Leader is not directly responsible for addressing the following; however, they may be exposed to these responsibilities through training and development by the Store Manager:
Hiring/Interviewing - Performance Management - Setting Schedules - Termination

The Shift Leader may perform other related duties as required by the Company, store/field leadership, and especially regarding serving the customer.

JOB DESCRIPTION- FULL TIME SHIFT LEADER

KEY ROLES/RESPONSIBILITIES
- Provide and ensure legendary customer experiences consistently
- Execute on company strategies
- Train and motivate associates to improve selling and customer service performance
- Lead selling and service efforts as the MOD during scheduled shifts
- Assist customers with wardrobe styling and comfortable with sharing up to date fashion knowledge
- Display expert product knowledge of product, company history, company policy and store/company strategies
- Assist in resolving customer service matters in absence of SM/AM
- Communicate individual and team performance feedback to management
- Ensure associates consistently demonstrate client service standards
- Assist SM/AM in conducting new associate on-boarding and sales training.
- Ensure adherence to all company policy, procedures, and guidelines in the absence of SM/AM
- Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling focus in absence of SM/AM
- Ensure associates receive scheduled breaks and meal periods in absence of SM/AM
- Perform opening and closing duties when needed.
- Perform merchandise flow duties for the sales floor and backroom as directed.
- Provide leadership or assistance with floor sets, window changes and other merchandising and visual expectations Perform POS transactions on designated shifts and execute management functions in the absence of SM/AM.

REQUIRED SKILLS/EXPERIENCE
- Supervisory experience in a comparable retail environment
- Proven ability to lead sales team; viewed as leader among peers
- Demonstrated ability to achieve individual selling goals and metrics
- Demonstrated sales accountability, able to analyze selling reports, identify business trends and react quickly to the needs of the business
- Exceptional interpersonal, communication and customer service skills
- Ability to make decisions and mediate conflict within a team-environment Proficient in windows-based software such as Excel, Word and Outlook

PHYSICAL CAPABILITIES
- Ability to work a flex schedule (which includes nights, weekend and holiday availability)
- Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed
- Ability to climb step stools and ladders
- Ability to stand/walk for long periods at a time
- Possess manual dexterity and hand-eye coordination
- Ability to travel to

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