Shift Lead

3 days ago

Toronto, Canada FOX HOME Full time

**BRAND**: FOX HOME

**LOCATION**: TORONTO EATON CENTRE

Fox Group (9,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada

JOB DESCRIPTION- FULL TIME SHIFT LEADER

OVERVIEW

The FT Shift Leader (FTSL) plays an important role in driving sales for the organization. Shift Leader will meet personal selling goals and will coach and motivate associates to achieve their own goals as well. The Shift Leader ensures customers have a consistent; quality experience while supporting management in meeting Company expectations and initiatives. The Shift Leader will ensure store standards, which include but are not limited to visual presentation, merchandising and back of house operations, as per Company direction.

The Shift Leader must have flexible availability which includes the ability to work during peak and non-peak times, weekends, and holidays. This allows the Shift Leader to open or close the store as well as provide coverage during peak times to cover breaks, meetings and other times as determined by the Store Manager (SM) or Assistant Manager (ASM). The Shift Leader helps set the pace on the sales floor and models desired selling behaviors at all times.

FTSL COMPETENCIES AND SKILLS

The Shift Leader must demonstrate a set of competencies/skills that establish them as a sales driver within the store as well as show the ability to execute and give direction. These competencies outline a skill set that is required of a Shift Leader to be successful in their role.

**Competencies include but are not limited to**:
**People**: Influences people

through effective communication. The FTSL can influence people through motivation and persuasion, as well as direct and delegate tasks.

**Results**:
Stays focused on performance. The FTSL drives results and ensures accountability to those results. The FTSL is action oriented.

**Thought**:
Shows that they understand the business through a strong customer focus and financial acumen.

**Self**:
Remains flexible and adaptable and can manage ambiguity. The FTSL is resilient and maintains composure in all situations.

A Shift Leader is not directly responsible for addressing the following; however, they may be exposed to these responsibilities through training and development by the Store Manager:
Hiring/Interviewing - Performance Management - Setting Schedules - Termination

The Shift Leader may perform other related duties as required by the Company, store/field leadership, and especially regarding serving the customer.

JOB DESCRIPTION- FULL TIME SHIFT LEADER

KEY ROLES/RESPONSIBILITIES

Provide and ensure legendary customer experiences consistently

Execute on company strategies

Train and motivate associates to improve selling and customer service performance

Lead selling and service efforts as the MOD during scheduled shifts

Assist customers with wardrobe styling and comfortable with sharing up to date fashion knowledge

Display expert product knowledge of product, company history, company policy and store/company

strategies

Assist in resolving customer service matters in absence of SM/AM

Communicate individual and team performance feedback to management

Ensure associates consistently demonstrate client service standards

Assist SM/AM in conducting new associate on-boarding and sales training.

Ensure adherence to all company policy, procedures, and guidelines in the absence of SM/AM

Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling

focus in absence of SM/AM

Ensure associates receive scheduled breaks and meal periods in absence of SM/AM

Perform opening and closing duties when needed.

Perform merchandise flow duties for the sales floor and backroom as directed.

Provide leadership or assistance with floor sets, window changes and other merchandising and

visual expectations

Perform POS transactions on designated shifts and execute management functions in the absence of

SM/AM.

REQUIRED SKILLS/EXPERIENCE

Supervisory experience in a comparable retail environment

Proven ability to lead sales team; viewed as leader among peers

Demonstrated ability to achieve individual selling goals and metrics

Demonstrated sales accountability, able to analyze selling reports, identify business trends and react

quickly to the needs of the business

Exceptional interpersonal, communication and customer service skills

Ability to make decisions and mediate conflict within a team-environment

Proficient in windows-based software such as Excel, Word and Outlook

PHYSICAL CAPABILITIES

Ability to work a flex schedule (which includes nights, weekend and holiday availability)

Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed

Ability to climb step stools and ladders

Ability to stand/walk for long periods at a time

Possess manual dexterity and hand-eye coordination

Ability to travel to other store

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