Shift Lead

5 months ago

Toronto, Canada FOX HOME Full time

**BRAND**: FOX HOME

**LOCATION**: TORONTO EATON CENTRE

Fox Group (9,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada

JOB DESCRIPTION- FULL TIME SHIFT LEADER

OVERVIEW

The FT Shift Leader (FTSL) plays an important role in driving sales for the organization. Shift Leader will meet personal selling goals and will coach and motivate associates to achieve their own goals as well. The Shift Leader ensures customers have a consistent; quality experience while supporting management in meeting Company expectations and initiatives. The Shift Leader will ensure store standards, which include but are not limited to visual presentation, merchandising and back of house operations, as per Company direction.

The Shift Leader must have flexible availability which includes the ability to work during peak and non-peak times, weekends, and holidays. This allows the Shift Leader to open or close the store as well as provide coverage during peak times to cover breaks, meetings and other times as determined by the Store Manager (SM) or Assistant Manager (ASM). The Shift Leader helps set the pace on the sales floor and models desired selling behaviors at all times.

FTSL COMPETENCIES AND SKILLS

The Shift Leader must demonstrate a set of competencies/skills that establish them as a sales driver within the store as well as show the ability to execute and give direction. These competencies outline a skill set that is required of a Shift Leader to be successful in their role.

**Competencies include but are not limited to**:
**People**: Influences people

through effective communication. The FTSL can influence people through motivation and persuasion, as well as direct and delegate tasks.

**Results**:
Stays focused on performance. The FTSL drives results and ensures accountability to those results. The FTSL is action oriented.

**Thought**:
Shows that they understand the business through a strong customer focus and financial acumen.

**Self**:
Remains flexible and adaptable and can manage ambiguity. The FTSL is resilient and maintains composure in all situations.

A Shift Leader is not directly responsible for addressing the following; however, they may be exposed to these responsibilities through training and development by the Store Manager:
Hiring/Interviewing - Performance Management - Setting Schedules - Termination

The Shift Leader may perform other related duties as required by the Company, store/field leadership, and especially regarding serving the customer.

JOB DESCRIPTION- FULL TIME SHIFT LEADER

KEY ROLES/RESPONSIBILITIES

Provide and ensure legendary customer experiences consistently

Execute on company strategies

Train and motivate associates to improve selling and customer service performance

Lead selling and service efforts as the MOD during scheduled shifts

Assist customers with wardrobe styling and comfortable with sharing up to date fashion knowledge

Display expert product knowledge of product, company history, company policy and store/company

strategies

Assist in resolving customer service matters in absence of SM/AM

Communicate individual and team performance feedback to management

Ensure associates consistently demonstrate client service standards

Assist SM/AM in conducting new associate on-boarding and sales training.

Ensure adherence to all company policy, procedures, and guidelines in the absence of SM/AM

Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling

focus in absence of SM/AM

Ensure associates receive scheduled breaks and meal periods in absence of SM/AM

Perform opening and closing duties when needed.

Perform merchandise flow duties for the sales floor and backroom as directed.

Provide leadership or assistance with floor sets, window changes and other merchandising and

visual expectations

Perform POS transactions on designated shifts and execute management functions in the absence of

SM/AM.

REQUIRED SKILLS/EXPERIENCE

Supervisory experience in a comparable retail environment

Proven ability to lead sales team; viewed as leader among peers

Demonstrated ability to achieve individual selling goals and metrics

Demonstrated sales accountability, able to analyze selling reports, identify business trends and react

quickly to the needs of the business

Exceptional interpersonal, communication and customer service skills

Ability to make decisions and mediate conflict within a team-environment

Proficient in windows-based software such as Excel, Word and Outlook

PHYSICAL CAPABILITIES

Ability to work a flex schedule (which includes nights, weekend and holiday availability)

Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed

Ability to climb step stools and ladders

Ability to stand/walk for long periods at a time

Possess manual dexterity and hand-eye coordination

Ability to travel to other store

  • Shift Lead

    3 months ago

    Toronto, Canada FOX HOME Full time

    BRAND: FOX HOME LOCATION: UPPER CANADA MALL FOX HOME Fox Group (9,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada JOB DESCRIPTION- PART TIME SHIFT LEADER OVERVIEW The PT Shift Leader (PTSL) plays an important role in driving sales for the...

  • Shift Lead

    6 months ago

    Toronto, Canada FOX HOME Full time

    BRAND: FOX HOME LOCATION: TORONTO EATON CENTRE Fox Group (9,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada JOB DESCRIPTION- FULL TIME SHIFT LEADER OVERVIEW The FT Shift Leader (FTSL) plays an important role in driving sales for the organization....

  • Customer Success Manager

    5 months ago

    Toronto, Canada Shift Technology Full time

    The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world's leading insurance organizations to make...

  • Electrical Sub-contractor

    5 months ago

    Toronto, Canada LEAD Construction Full time

    We are a fast paced commercial/industrial Electrical Contracting Company seeking key personnel to fill a sub contract position. We are not looking for someone to lead and take on an entire project, but must be able to be instructed on day to day projects and able to carry out the job until completion. You are responsible to have hand tools,drill and saw. We...

  • Data Scientist Manager

    5 months ago

    Toronto, Canada Shift Technology Full time

    The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world's leading insurance organizations to make...

  • Shift Lead

    3 weeks ago

    Toronto, Ontario, Canada Meridia Recruitment Solutions Full time

    Shift Lead - MechanicalMaintain a safe and efficient production environment by collaborating with a diverse team in a unionized setting. Opportunities for career growth and learning are available on a 12-hour rotating shift schedule.Responsibilities:Implement processes to minimize failures and ensure equipment reliability and availability.Perform regular...

  • Marketing and Events Coordinator

    5 months ago

    Toronto, Canada SHIFT TRANSIT Full time

    **ABOUT SHIFT TRANSIT** Shift Transit Inc. is a leading mobility operations company, overseeing 60,000 mobility assets on a daily basis, including scooters, bikes, carsharing vehicles, and micro transit/paratransit vans. We partner with private, public, and non-profit clients to provide day-to-day fleet management, marketing, and customer service support...

  • Shift Lead

    7 days ago

    Toronto, Ontario, Canada SUBWAY Full time

    We are seeking a highly motivated and organized Shift Lead to join our team at SUBWAY. As a key member of our management team, you will play a crucial role in ensuring the success of our restaurant.About the RoleThe Shift Lead is responsible for supervising and coordinating the activities of staff who prepare and portion food, maintaining high standards of...

  • Shift Team Lead

    4 weeks ago

    Toronto, Ontario, Canada Tim Hortons Full time

    Job Title: Shift Team LeadWe are seeking a highly motivated and experienced Shift Team Lead to join our team at Tim Hortons. As a Shift Team Lead, you will be responsible for leading a team of staff members to ensure seamless operations during your shift. Your primary focus will be on maintaining high-quality customer service, managing inventory, and...

  • Administrative Assistant

    5 months ago

    Toronto, Canada SHIFT TRANSIT Full time

    **ABOUT SHIFT TRANSIT INC.** Shift Transit Inc. is a leading mobility operations company, overseeing 60,000 mobility assets on a daily basis, including scooters, bikes, carsharing vehicles, and micro transit/paratransit vans. We partner with private, public, and non-profit clients to provide day-to-day fleet management, marketing, and customer service...

  • Consultant

    7 days ago

    Toronto, Canada Shift Health Full time

    Shift Health brings a science mindset to strategy consulting for the health research and innovation ecosystem. We blend scientific depth, sector leadership and global perspective, tackling our clients’ most challenging questions with curiosity, rigour and courage. Delivering sharp insights and customized solutions, we’re helping to create the future of...

  • Consultant

    6 days ago

    Toronto, Canada Shift Health Full time

    Shift Health brings a science mindset to strategy consulting for the health research and innovation ecosystem. We blend scientific depth, sector leadership and global perspective, tackling our clients’ most challenging questions with curiosity, rigour and courage. Delivering sharp insights and customized solutions, we’re helping to create the future of...

  • Shift Team Lead

    4 weeks ago

    Toronto, Ontario, Canada McDonalds Restaurant Full time

    Job SummaryWe are seeking a skilled Shift Team Lead to join our team at McDonald's Restaurant. As a Shift Team Lead, you will be responsible for supervising and coordinating the activities of staff who prepare and portion food, as well as training staff in job duties, sanitation, and safety procedures.Key ResponsibilitiesSupervise and coordinate activities...

  • Senior Consultant

    7 days ago

    Old Toronto, Canada Shift Health Full time

    Home / Careers / Shift Health is seeking a Senior Consultant with a science mindset in TorontoWE’RE HIRINGShift Health is seeking a Senior Consultant with a science mindset in TorontoShift Health brings a science mindset to strategy consulting for the health research and innovation ecosystem. We blend scientific depth, sector leadership, and global...

  • Mechanical Shift Lead

    4 weeks ago

    Toronto, Ontario, Canada Meridia Recruitment Solutions Full time

    Job Title: Mechanical Shift LeadMeridia Recruitment Solutions is seeking a Mechanical Shift Lead to support a large and successful global pipe manufacturer and services business.As a Mechanical Shift Lead, you will work with a diverse team in an environment with opportunities for career-related learning and growth on a 12-hour rotating shift and in a...

  • Field Station Technician

    6 months ago

    Toronto, Canada SHIFT TRANSIT Full time

    ABOUT SHIFT TRANSIT Shift Transit is a leading mobility operations company, overseeing 60,000 mobility assets on a daily basis, including scooters, bikes, carsharing vehicles, and micro transit/paratransit vans. We partner with private, public, and non-profit clients to provide day-to-day fleet management, marketing, and customer service support for a wide...

  • Shift Lead

    6 months ago

    Toronto, Canada Canna Cabana Full time

    **Canna Cabana** is actively seeking **Shift Leaders **who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit. **Duties and Responsibilities**: - Provide assistance to store management in supervising and facilitating the...

  • Shift Team Lead

    4 weeks ago

    Toronto, Ontario, Canada Tim Hortons Full time

    Job Title: Shift Team LeadWe are seeking a highly skilled Shift Team Lead to join our team at Tim Hortons. As a Shift Team Lead, you will be responsible for leading a team of staff to ensure excellent customer service and high-quality food preparation.Key Responsibilities:Lead a team of staff to achieve sales and customer service goalsSupervise and...

  • Shift Lead

    6 months ago

    Toronto, Canada Prince Street Pizza Full time

    THE OPPORTUNITY: Job Responsibilities: - Supervise the execution of regular service, catering, take-out, deliver during scheduled shifts. - Prepare daily product orders for management to submit. Takeregular product inventories for submittal to Management. - Maintain the physical state of the restaurant by overseeing regular cleaning, side work and reporting...

  • Field Mobility Associate- Weekday

    5 months ago

    Toronto, Canada SHIFT TRANSIT Full time

    ABOUT SHIFT TRANSIT Shift Transit is a leading mobility operations company, overseeing 25,000 mobility assets on a daily basis, including scooters, bikes, carsharing vehicles, and micro transit/paratransit vans. We partner with private, public, and non-profit clients to provide day-to-day fleet management, marketing, and customer service support for a wide...