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Team Lead

4 months ago

Edmonton, Canada Alberta Health Services Full time

**Your Opportunity**:
The Team Lead position provides frontline leadership, coaching and direction to Telecommunications Operators (T/O’s) and Security Watch Schedulers in the PSCC. The incumbent is an expert in all functions of the PSCC and is able to perform all the functions of the T/O’s and Security Watch Schedulers. The Team Leader uses critical thinking and change management skills to guide the PSCC staff in their day-to-day tasks as well as taking the lead on serious and life-threatening requests for service. The Team Leader has superior organizational skills in managing schedules and administrative functions. The Team leader investigates concerns and provides evidence-based analysis and recommendations to staff and management.

**Description**:

- Classification: Team Lead
- Union: Exempt
- Unit and Program: Protective Services - PSCC
- Primary Location: Alberta Hospital Edmonton
- Location Details: As Per Location
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 03-MAY-2023
- Date Available: 15-MAY-2023
- Hours per Shift: 12
- Length of Shift in weeks: 8
- Shifts per cycle: 26
- Shift Pattern: Days, Nights, Evenings, Weekends, On Call
- Days Off: As Per Rotation
- Minimum Salary: $25.75
- Maximum Salary: $43.05
- Vehicle Requirement: Not Applicable

**Required Qualifications**:
A minimum of 5 years in a dispatching role preferably in a healthcare environment, including 2 years in a supervisory capacity. Emergency Communications Diploma or two years post-secondary education in Security, Law Enforcement or Criminal Justice. Possesses or is working towards Quality Improvement certification/designations such as Lean Six Sigma.

**Additional Required Qualifications**:
Progressive leadership experience in a security environment, including 2 years' experience in a management role in security operations or dispatching. Ability to manage human, financial and physical resources within an operating environment.

**Preferred Qualifications**:
Professional Designation of Certified Health Care Protection Administrator (CHPA) from the International Association of Health Care Security and Safety is an asset.