Facilities Coordinator
3 months ago
**SUMMARY**
The Facilities Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved.
**KEY DUTIES & RESPONSIBILITIES**
**Service Delivery**
- Vendor relationship management.
- Facilitate alignment of client required services with contracts, schedules, and Pos.
- Schedule access for internal and external service providers with the facility when required.
- Prepare weekly/monthly summaries of work order performance for internal and external service providers.
- Follow up with internal and external service providers to ensure all SLA’s are achieved.
- Ensure client required supporting documentation for quote and invoice submissions are provided.
- Review and submit all estimates to the required approver(s) following client quote process.
- Submit Comply Works requests.
- Other duties as assigned.
**Data Integrity**
- Adheres to processes and company standards.
- Maintain a database of requests to meet reporting and analysis requirements.
- Report Intelex incidents.
**Memorable Customer Experiences**
Establish and maintains working relationships with Clients and service providers.
**KNOWLEDGE & SKILLS**
- Strong customer-oriented skills. (1-3 years experience)
- Strong administrative and organizational skills. (1-3 years experience)
- Analytical and problem solving skills. (1-3 years experience)
- Ability to work independently. (1-3 years experience)
- Strong attention to detail and data accuracy. (1-3 years experience)
- Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)Experience working in a Shared Service environment. (1 year experience)
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