Client Orientation Assistant

2 weeks ago

London, Canada London Cross Cultural Learner Centre Full time

The Cross Cultural Learner Centre is a non-profit organization, located in London, Ontario, that provides settlement services for newcomers to Canada. We are currently looking for a full-time, permanent, **Client Orientation Assistant** to join our team.

Reporting to the Manager, OSN this role provides walk-in and appointment-based intake services to clients of the OSN program. The position is responsible for making accurate assessment of client eligibility, educating clients on their eligible services, identifying client needs and ensuring appropriate linkage with internal resources and other external services. The position is also responsible for providing back-up support with reception duties as needed. Roles Responsibilities Administrative and Clerical Duties (60%):

- Maintain front desk duties such as welcoming clients, answering and delegating phone calls and requests, monitoring front desk area-Act as first point of contact for the department, via phone and in person ensuring requests are forwarded to the appropriate department or staff member-Ensure office technology is used efficiently and effectively, staying up to date on changes and best practices that would increase productivity in the department-Assist with client appointments, booking interpreters for client workshops-Assist with booking/preparation and set up of the rooms for client orientation and workshops-Attend training as required-Maintain contact lists, promotional binders, displays, mailing lists, fax lists & websites for promotional postings and announcements
- Provide all required support to program Manager in administering program activities-Assist with program meetings as needed-Schedule program meetings, take and distribute accurate meeting minutes-Maintain accurate records on expenses and transactions pertaining to OSN programming-Assist Settlement Counsellors with various activities as needed

**Qualifications**:

- The minimum level of education required is a High School Diploma-Minimum of one year of experience in providing administrative and clerical support to a business or non-profit organization including experience in word processing, maintaining confidential information, records and files-Ability to operate normal office equipment such as computers and printers-Keyboarding skills -Ability to read and communicate straightforward and routine information to clients, CCLC staff, public and other partners-Ability in using discretion in dealing with sensitive and confidential issues-Ability to demonstrate anti-oppressive practices-Ability to provide trauma and violence informed care-Ability to communicate effectively in individual settings-Ability to work effectively as part of a team, and collaboratively with other CCLC programs and staff

Program Management Support (20%):

- Actively participate in all mandated training, staff meetings and workshops
- Ensure appropriate and confidential handling of all client information and files
- Operate in accordance with the policies, guidelines, and protocols of the program and partner organizations
- Assist with reception duties as required
- Accept other duties as assigned

Other Duties(20%):
As CCLC works with vulnerable clients in our community, you'll need to be able to pass a Vulnerable Persons Police Check to work for our organization.

**Job Types**: Full-time, Permanent

**Salary**: From $19.83 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Day shift

Application question(s):

- Do you speak any languages other than English? If so, which ones.
- This position is located in London, Ontario. Are you located in London or willing to relocate? Please be advised CCLC does not reimburse moving related costs.

Work Location: In person

  • Client Orientation Assistant

    2 weeks ago

    London, Ontario, Canada London Cross Cultural Learner Centre Full time

    The Cross Cultural Learner Centre is a non-profit organization, located in London, Ontario, that provides settlement services for newcomers to Canada. We are currently looking for a full-time, permanent, Client Orientation Assistant to join our team.Reporting to the Manager, OSN this role provides walk-in and appointment-based intake services to clients of...

  • Projects Assistant Orientation

    3 weeks ago

    London, Ontario, Canada Western University Full time

    About Western:Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the...

  • International Orientation Assistant

    2 weeks ago

    London, Canada Western University Full time

    **About Western**: **About Us**: The mission of Western International is to direct and support the University's international strategy, while acting as a resource to faculties and departments across the Western community. Western International includes the International and Exchange Student Centre, International Learning, and International Relations. Key...

  • Client Life Assistant

    3 weeks ago

    London, Canada Teen Challenge Canada Full time

    **CENTRE**: Ontario Men's Centre **LOCATION**: London, ON **POSTED ON**: Fri, 19 Apr. 2024 **PAY RATE**: As Agreed **HOURS**: Full Time **REPORTING TO**: Centre Director **_Note:_**_ This is a full-time position directly reporting to the Centre Director; pay rate as agreed, based on experience, expertise, and applicable education._ *** The primary...

  • Academic Orientation Coordinator

    3 weeks ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Information and Orientation Outreach Worker

    3 weeks ago

    London, Canada Northwest London Resource Centre Full time

    Northwest London Resource Centre **Information & Orientation Outreach Worker** **Report to**: The Information & Orientation Outreach Worker will be an employee of Northwest London Resource Centre (NWLRC). Day-to-Day supervision/ consultation will be provided by the Coordinator of NWLRC Settlement Services. Supervision is provided in the form of formal...

  • Client Service Assistant, Bilingual

    1 month ago

    London, Canada Canada Life Assurance Company Full time

    Client Service Assistant, Bilingual (French and English) - temporary contract **Description: - Temporary Full Time- As a member of the Centralized Ops Team the Client Service Assistant is responsible for providing efficient, timely and focused administration support to the Individual Client Service and Policy Change departments. The overall objective is to...

  • Program Assistant Ii

    5 days ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: Level N **About Western**: **About Us**: The Faculty Services Team provides proficient and accurate coordination and administrative assistance to faculty members at the Ivey Business School. The team’s mission is to provide professional, efficient and effective support to faculty...

  • Client Services Specialist

    3 weeks ago

    London, Canada NAL Insurance Inc Full time

    Do you have exceptional communication skills? Looking for an opportunity that rewards you for your efforts and outstanding performance? We are seeking a highly motivated and dynamic individual to join our team as a Client Services Specialist. Your primary focus will be reaching out to current clients through outbound calling, assessing if the client...

  • Client Services Administrative Assistant

    4 weeks ago

    London, Canada Silver Peak Accounting Full time

    **Duties**: - Serve as the front desk representative, providing excellent customer service to clients and visitors. - Schedule appointments and maintain the calendar for client meetings. - Assist with client onboarding and ensure all necessary paperwork is completed accurately. - Handle client requests and resolve issues in a timely and professional...

  • Client Service Representative

    4 weeks ago

    London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    3 weeks ago

    London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    4 weeks ago

    London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    2 weeks ago

    London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    2 weeks ago

    London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    4 weeks ago

    London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    4 weeks ago

    London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Processor

    4 weeks ago

    London, Canada Canada Life Assurance Company Full time

    **Job Description**: Reporting to the Assistant Manager Business Services & Operations Technology in Individual Customer, Wealth Management, you will be responsible for functions that support the Wealth Management client data quality measures. You will work cohesively with other members of the team and our business partners in various aspects as set out by...

  • Client Service Associate

    4 weeks ago

    London, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Regular, Full-Time (1.0 FTE) Program Name: Visiting Nursing/Home Support Number of Hours Bi-Weekly: 75 Work Schedule: Days, Evenings, Weekends On-Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you are tech-savvy, customer...

  • Client Service Associate

    3 weeks ago

    London, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: Home Support Number of Hours Bi-Weekly: 75 Work Schedule: Days, Evenings, Weekends On-Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you are tech-savvy, customer service-oriented, and...