Program Assistant Ii

3 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: Level N

**About Western**:
**About Us**:
The Faculty Services Team provides proficient and accurate coordination and administrative assistance to faculty members at the Ivey Business School. The team’s mission is to provide professional, efficient and effective support to faculty members.

**Responsibilities**:
The Program Assistant will coordinate and support the effective and efficient administration of the Ivey Field Project-Client Consulting (IFP) capstone course for Ivey’s MBA Program. The Program Assistant will provide superior customer service to the students, client companies (includes Ivey alumni) and the IFP Client Executives-in-Residence (EIRs) participating in the program. The Program Assistant will provide front-line customer service and will engage with all stakeholders including the Dean’s Office, faculty, students (ranging from undergraduate students to executive program participants), staff at Ivey and across the University, and faculty guests and provides related support across all programs. The Program Assistant acts as a resource and provides guidance and information in regard to the programs, prioritizing requests depending on time sensitivity, ensuring that the School’s professional and academic reputation is maintained.

The Program Assistant will also partner with a complement of 8-10 faculty members to support Ivey’s mission to develop leaders who think globally, act strategically, and address critical issues facing organizations and society, through impactful research and transformative learning experiences. The Program Assistant will work in collaboration with faculty to support their work in delivering high-quality educational experiences across all of our programs, with a particular focus on providing robust, wide-ranging and expert-level support for online course material. The role: sets up and manages online course content, including session content, assignments, quizzes, discussion forums, etc.; records and distributes grades and feedback to students and submits final grades to the program offices; orders course material and supplies; prepares, reviews and edits teaching, case, and research materials; coordinates guest visitors and faculty travel; and completes complex expense reimbursements.

**Qualifications**:

- Education:
- 3 year community college diploma in a related field
- University degree preferred

**Experience**:
- 4 years' experience providing administrative support and customer service to professional management personnel, senior administrators or faculty members

Knowledge, Skills & Abilities:
- Proven ability to establish rapport and build strong relationships with management, colleagues and clients
- Positive attitude with genuine customer service orientation
- Strong ability to adapt to various personalities and work styles
- Ability to work well under pressure and handle multiple competing priorities in a fast-paced environment with frequent interruptions
- Possesses a reputation for resourcefulness with a strong sense of accountability and initiative
- Self-motivated multi-tasker with strong organizational skills
- A strong record of teamwork with the motivation and ability to work independently with little supervision
- Creative problem-solving skills and sound professional judgment
- Strong attention to detail and ability to process information with high levels of accuracy
- Assertive and professional communicator with excellent verbal and written communication skills
- Professional manner and poise, and sensitivity in dealing with confidential issues and materials
- Knowledge of the administrative policies and procedures of the University and Ivey Business School is preferred
- Intermediate computer skills in Microsoft Office (Word, Excel, PowerPoint, Outlook) and experience with online learning management systems (LMS) such as Canvas or Sakai is preferred
- Demonstrated ability to quickly learn and adapt to new technologies

**Union Statement**:
**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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