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Emar Support Specialist

4 months ago

Toronto, Canada CareRx Full time

**About CareRx Corporation**

CareRx is Canada’s leading provider of specialty pharmacy services to seniors. We serve more than 96,000 residents in over 1,600 seniors and other communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres that allows us to deliver medications in a timely and cost-effective manner. We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency.

Whether you do your best work in a dispensary, in a clinical setting, in an office, or on the road, we have an opportunity for you.

**Position Summary**

As a successful **eMAR Support Specialist,** you will be responsible for the auditing, support and implementation of Electronic Medication Administration Record (eMAR) software for hundreds of Long Term Care, Retirement, and Group Homes serviced by CareRx Pharmacy. This includes both net-new eMAR rollouts and supporting existing eMAR users in the execution of tasks related to eMAR deployment or other special projects.

**Your Day-to-Day**:

- Order entry support in TELUS KROLL including remote queue management and reconciliation
- This role requires after hours on-call support on a rotational basis with others until 2AM EST
- Issue escalation and testing
- Open tickets with vendors
- Support log maintenance

**User Management**
- Maintain eMAR user access for all pharmacy staff
- Inform decisions related to security user roles and access
- Ensure training material and outlines are provided to all homes and pharmacy locations
- Contacting homes with outage notifications and other eMAR platform-related announcements

**Project Support**
- Support front-line staff (end-user) while using remote access technology to remotely diagnose and resolve questions/issues pertaining to eMAR
- Reconcile and cascade projects checklists and SmartSheets both internal & external
- Supporting the homes prior to, during, and post eMAR transition remotely and/or in person (on occasion)

**What You Bring To The Team**:

- Ability to quickly learn the functionalities of new software environments
- Ability to triage issues and problem-solve software/hardware issues
- Excellent Verbal and Written Communication skills
- Ability to self-start and willingness to learn new skills
- Excellent time and workload management skills
- Demonstrated trustworthiness and judgment in handling confidential and personal matters
- Ability to analyze, anticipate, and evaluate problems and situations, escalate and provide suggestions as appropriate
- Proven track record of providing excellent customer service and technical support in both hardware and software spaces
- Must be a proactive team player and leader in a service organization culture and be able to work in a fast-paced work environment

**Application Process**
- All applicants must successfully pass satisfactory background screening (depending on the role - Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted._

**Behaviors**: Required
- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity

**Motivations**: Required
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Self-Starter: Inspired to perform without outside help