Collections Specialist/account Manager

7 months ago


Bradford West Gwillimbury, Canada Snap-On Tools of Canada Co. Full time

Primary responsibility is the management of the EC business portfolio to achieve corporate, regional, national and individual performance standards. The Account Manager is the primary contact and advocate between SOC and SOT field personnel on all aspects of the credit business including, business development, new product introduction, and the proper implementation of SOT/SOC’s Franchise collect system.

**Responsibilities**

**Develop the credit business **(approximately 30-40% of work time)

Develop strong business relationships with regional sales management team and Franchisees

Promote Credit Sales programs to the field at every opportunity

Attend SOT Management and FPT meetings as needed

Educate field sales personnel on program features and benefits

Handle Franchise credit approval “appeals” as needed

Answer field and customer questions concerning the credit program and account status

Introduction, administering, and promoting new programs, products, and procedures

Maintain monthly contact with all assigned Franchisees

**Manage the receivable /Control losses **(approximately 60-70% of work time)

Work directly with Franchisees and SOT Field Management to control delinquency and gross losses to corporate objectives to include customer-direct calling

Resolve customer delinquency problems so as to retain customers and achieve permanent corrective action

Report and track gross losses/delinquency to SOT sales management/SOC management

Develop strong business relationships with SOT sales management and the Regional Franchisee sales force so as to meet delinquency control and loss objectives

Answer field and customer questions concerning the credit program and account status

Coordinate repossessions with SOT Field Management and Franchisees

Work all skip accounts for resolution

Ensure collection and repossession procedures adhere to corporate policy

Properly administering SOC’s extension policy

**Planning**

Analysis of the business portfolio

Identifying the need to formulate and execute monthly action plans

Provide Senior Account Manager with weekly forecasts

Working closely with SOC Business Development and the FPT management team on contests and promotions

Developing presentations for the Business Manager and FPT meetings

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Vision care

**Education**:

- Secondary School (preferred)

**Experience**:

- Sales and Marketing: 3 years (preferred)
- Collections: 3 years (required)

Work Location: In person


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