Program Facilitator

3 weeks ago

Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

**Job title**: Program Facilitator - Youth LEAD

**Status**: Regular Part-time (17.5 hours/week)

**Salary**: $25.537-$30.043/hr

**Hours**: 17.5 hours/week

**Application deadline**: Until Filled

Who are we?
Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an. equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary
The Program Facilitator
- Youth Lead, is responsible for delivering employment services geared to the needs of Newcomer Youth including delivering workshops and developing experiential learning placements.

**Job Specific Responsibilities**:
Direct Client Service
- Establish and maintain a positive and supportive working alliance with client.
- Manage a client caseload.
- In partnership with the client and/or relevant stakeholders, develop, review and monitor employment service plans.
- Assist clients in building self-agency.
- Engage reluctant or resistant clients.
- Reduce barriers to access for the population served, including advocacy.
- Develop unpaid placement opportunities for participants.
- Monitor participant placements with participants and mentors, including regular on-site visits to placements.
- Ensure placement mentors can provide safe and appropriate placement opportunities.
- Ensure placement mentors comply with program requirements.
- Establish and maintain relationships/partnerships with mentors and relevant agencies that support client needs.
- Assist program participants to build support networks and professional networks.
- Organize and facilitate workshops focused on employment, career and life skills.
- Support clients in their learning and job readiness by exploring learning and employment possibilities, develop learning readiness skills, and develop job readiness skills.
- Track financial support provided to participants.
- Maintain awareness of current issues and developments in the respective field.
- Assist in promotional activities and participant/mentor recruitment and outreach.
- Assist in the development of promotional materials.
- Provide information and resources to mentees and mentors.
- Provide appropriate community referrals as required.
- Deliver services in a variety of formats including both in-person and virtually, using a variety of platforms.

Administration and Clerical
- Maintains electronic records and protects the confidentiality of the information.
- Assist in maintaining the program database by entering data, generating reports, supporting analysis, and regular auditing of data integrity.
- Monitor participant attendance and activities and reports as required.
- Participate in regular chart audits and reviews.
- Plan and organize work.

Human Resources
- Provide support and assistance to volunteers and/or placement students.
- Cover-off volunteers/or placement students’ duties as required.

Teamwork and Collaboration
- Maintain effective communication of information among internal and external stakeholders.
- Assist in the development of program specific policies and procedures/guidelines and in the overall planning and development of the program.
- Attend and participate at team and general staff meetings as scheduled.
- Participate in the evaluation component of relevant program.
- Provide support to clients of team members as needed.
- Participate in staff development as appropriate to the position.

**Qualifications**:
Education
- Relevant college or university degree, preferably in social sciences

Professional Experience

**3 years experience in the following areas**:

- Working with individuals who are newcomers, refugees, youth or other clients with barriers to accessing the Canadian job market
- Experience in employment related initiatives

Key Competencies
- Knowledge of issues, trends and legislation in the employment field and the labour market.
- Experience with, and sensitivity to issues facing newcomers and youth
- Proven ability to outreach to, and work with employers and mentors.
- Understanding of current labour market trends, immigration policies, and barriers to employment for youth.
- Understanding of mentoring and volunteer management principles.
- Group facilitation experience.
- Knowledge of community and social service resources, in particular services for job seekers.

Linguistic Profile

**Based on New Avenues Linguistics Rating Scale**: A+ (highest skill) to C- (lowest skill)
- English (oral expression): A+ (required)
- English (oral comprehension): A + (required)
- English (reading comprehension): A + (required)
- Other languages an asset. Bilingual

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