Contract Evolve E-bike Team Lead

1 month ago

Burnaby, Canada BCAA Full time

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

BCAA is hiring a Temporary Full-Time Team Lead, for our Evolve Bike Share Services on Vancouver Island
- This temporary position spans from April 2024 to December 2024, with potential extension into 2025._

Join us as the Team Lead for Fleet Support Services, where you'll spearhead the Evolve Support Team in ensuring our devices across Vancouver Island are clean and have swapped batteries, guaranteeing top-tier experiences for Evolve Ebike Share Members. You'll also provide crucial support and direction to local maintenance contractors to maintain optimal fleet availability and utilization.
- BCAA operates the Evolve E-Bike and E-Scooter Share, an extension of Evo Car Share, with hundreds of Evolve E-Bikes deployed across Whistler, Burnaby (SFU), New Westminster, and Vancouver. As a pivotal member of our team, you'll be instrumental in advancing sustainable transportation solutions in our communities.
- In this dynamic role, you'll be on the move, with 90% travel across Vancouver Island, covering key areas such as Nanaimo, Comox Valley Regional District, and Victoria. If you're passionate about sustainable transportation and thrive in a fast-paced environment, join us in shaping the future of micromobility.

Who You Are:
- You're a dynamic leader who fosters an engaging and positive work environment through motivation, trust, and integrity.-
- You're dedicated to delivering exceptional member experiences, always striving to go the extra mi-
- Collaboration comes naturally to you, as you work with colleagues across the Evolve Team and key stakeholders to achieve business objectives.-
- You're a change management champion, driving positive shifts throughout the team.-
- Assisting in training, onboarding, and developing team members is something you're passionate about.-
- You thrive in a workplace that prioritizes safety and security, actively promoting a culture of workplace safety.-
- Your attention to detail is impeccable, as you inspect devices and ensure quality workmanship.-
- Safety is your top priority.What You Bring:
- Your organizational skills shine as you manage supply and inventory, ensuring your team has what they need to excel.-
- Administrative tasks are no match for you, from creating schedules to compiling monthly reports and leading recruitment efforts.-
- You're a hands-on leader, overseeing daily responsibilities such as device monitoring, relocation, and maintenance activities.-
- Your attention to detail is impeccable, as you inspect devices and ensure quality workmanship.What You'll Do:
- Foster an engaging work environment through motivation, trust, and integrity.-
- Collaborate with Evolve Team members and stakeholders to achieve business objectives.-
- Champion change management initiatives within the Evolve Team.-
- Assist in training, onboarding, and developing team members.-
- Promote a culture of workplace safety and security.-
- Execute responsibilities and decisions with members in mind.-
- Ensure team members are updated on safety initiatives and provide necessary equipment.-
- Conduct audits of safety practices for local maintenance contractors.-
- Maintain Worksafe compliance at the Fleet Operations Centre.-
- Collaborate with local maintenance contractors to schedule Support Services team members.-
- Review daily and weekly reports, taking appropriate action if activity falls behind.-
- Compile monthly summary reports of Support Services KPIs and make recommendations.-
- Assist in recruitment and training of new Fleet Support Services team members.-
- Identify operational efficiencies and make recommendations to Senior Associate Manager Operations.-
- Regularly review the back office to monitor out-of-service fleets and prioritize actions with Evolve Coordinators.-
- Assist with infield activities such as device relocation, battery swapping, and cleaning.-
- Review and track contractors' productivity to ensure daily targets are met.-
- Report on team relocation activities to ensure devices are moved from clustered areas.-
- Provide training on cleanliness and detailing standards to new maintenance contractors.-
- Distribute and install insurance documents, decals, parking permits, or marketing material as needed.-
- Inspect devices as required and report on their cleanliness, fuel level, and settings to assess the quality of work by team members.-
- Organize work by reviewing daily requirements and gathering necessary supplies.-
- Maintain a safe environment by following standards and procedures and complying with traffic and driving regu

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