Compliance Officer and Ombuds Person

3 months ago

Toronto, Canada Zurich Canada Full time

The Opportunity
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.
If you have a passion for governance, are a solution-oriented partner for the business, a strong communicator, and care about our customers, we would love to hear from you.
Zurich Canada is currently looking for a Compliance Officer and Ombuds Person to join our Compliance team.
Reporting to the Chief Compliance Officer, Canada, you will assist the first line management in promoting an ethics-based culture and deliver practical solutions as well as guidance and training. You will drive compliance analytics, enable innovation and initiate the business advisory of new projects, tools and systems across various lines of business. You will help to identify and manage Compliance Risks through Compliance Risk Assessment and Compliance Reviews. And you will implement policies, processes and controls related to the Compliance Risk Universe.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.
This is a Hybrid role.
What you will do
- Evaluate business activities (e.g. proposition management, customer facing conduct, customer service and complaints) to assess compliance risk.
- As an Ombuds Person your role is to ensure that complaints are handled impartially and that people/organizations follow laws, regulations, or policies fairly.
- Building, maintaining, and developing expertise across compliance risk areas including fair treatment of costumers, financial crime including, anti-bribery, anti-corruption, trade, and economic sanctions and data privacy.
- Contribute to regular awareness campaigns reminding employees of the respective Group Policy and how they can report a violation or a concern.
- Advise and support first line of defense with regard to the adoption of Compliance Policies.
- Conduct Assurance Reviews, identify gaps and define actions in collaboration with the business.
- Share assurance activities' results and agree on actions with management and other relevant stakeholders and follow up with business on agreed improvement actions.
- Provide input to the annual compliance risk assessment to satisfy minimum internal and external regulatory requirements and validate assessment results with management, governance committees and regional Compliance.
- Review Compliance strategy and determine if it is aligned with business strategy, legal requirements and trends. Identify areas not aligned and bring to Compliance leadership.
- Promoting Ethic Based Culture, implementing training and awareness activities and provide management with relevant metrics.
- Assess new laws and trends and their applicability and implementation to Zurich's operations in the jurisdiction, in alignment with Legal, in order to ensure that the Compliance Risk Universe are fully identified and managed.
- Advise the first line of defense with respect to policies (i.e. their adoption, development, implementation and maintenance), practical guidance, training, relevant controls, and processes for mitigation of risks within the Compliance Risk Universe.
- Provide information to management to support its regulatory relationship management regarding topics from the compliance risk universe thereby upholding the organization's public image.
- Identify and interact with internal stakeholders to further comprehend the functional mandates and ensure functional involvement in matters of relevance.
- Ensure that relevant stakeholders are informed, understand and support Compliance activities and prioritization.

Job Qualifications
**What you bring to the table**:
**Required**:

- Bachelor's Degree in Law and 6 or more years of experience in governance-related business functions, compliance, internal audit, legal, or risk areas.

OR
- High School Diploma or Equivalent and 8 or more years of experience in governance-related business functions, compliance, internal audit, legal, or risk areas.

OR
- Zurich Certified Insurance Apprentice, including Associate Degree and 6 or more years of governance-related business functions, compliance, internal audit, legal, or risk areas.

AND
- Experience with market conduct examination process and procedures
- Knowledge of national/local compliance laws and regulations

**Preferred**:

- Five years of experience in compliance, audit, consulting, or regulatory management initiatives in the finance industry or in a related field.
- Complaints Handling experience.
- A post-secondary degree in a related discipline.
- Working knowledge of the insurance industry, financial services and compliance operations, ideally Knowledge of the Commercial Lines Insurance Market.
- Bilingualism in English and French is an asset.
- Good Knowledge of local legal requirement

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