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Director, Cloud Technologies
5 months ago
**Director, Cloud Technologies**
Business Management (Core)
Burnaby, BC
In accordance with the Mission, Vision and Values, and strategic directions of HSSBC safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Provincial Director, Customer and Business Services is responsible and accountable for the provision, management and support of Customer and Business Services including business and financial management and customer service. Reporting to the Chief Technology Officer, the Provincial Director leads a team of managers and highly specialized technical staff by building the strength of the team, developing, promoting and maintaining effective relationships and ensuring consistency and standardization of policy, practices and service delivery. The Provincial Director is a member of the HSSBC Technology Services senior leadership team and as such contributes to the overall strategic planning of a shared Technology Services solution within healthcare across the Province. Collaborates with other Provincial Directors within HSSBC Technology Services to ensure operational excellence and the establishment and implementation of goals and objectives that align with the vision, mission and strategic plan of both HSSBC and the PHSA.
**What you’ll do**
- Contributes to the strategic direction of the shared Technology Services for healthcare within the Province as a key member of the HSSBC Technology Services senior leadership team, participating in the development and implementation of policies and procedures, planning of new initiatives, identification of emerging issues and opportunities, and the development of long term directions, priorities and strategic goals.
- Develops, implements and supports strategic and operational plans for Customer and Business Services portfolio.
- Plans, develops, and manages Customer and Business Services operating and capital budgets, allocates resources, and delivers services within budget that supports the accomplishment of goals and objectives provided in the strategic plan.
- Ensures that human resources plans within the portfolio include retention, recruitment and development strategies in collaboration with key partners and stakeholders and that the overall Workforce Plan is aligned with PHSA and HSSBC strategic plans and HSSBC Technology Services goals and operating plans. Leads a team of managers and high specialized technical staff and ensures that the staff are engaged and connected to the goals and operating plans.
- Performs ongoing system/ process reviews in conjunction with other HSSBC and Health Authority decision makers to maximize HSSBC Technology Services’ efficiency and effectiveness.
- Works with a wide variety of external stakeholders from IMITS, Ministry of Health, to Health Authority CIOs and their direct reports to deliver solutions that drive shared solutions balancing cost, quality and risk.
- Partners with external vendors to provide required solutions to meet identified needs.
- Provides leadership to enable a robust operational environment through continuous improvement of HSSBC Technology Services processes and practices supported by performance measurement and benchmarking.
- Manages contract negotiations and vendor relationships.
**What you bring**
**Qualifications**:
- A level of education, training, and experience equivalent to a Master’s degree in Computer Science, or Business Administration with a focus on business/financial management and customer service and ten (10) to fifteen (15) years of experience in progressively more responsible roles managing multiple large, cross-functional teams and/or projects in a large scale multi-site organization.
- Proven experience in leading business/financial management and customer service.
- Demonstrated ability to function effectively in a highly dynamic fast paced, continually changing environment.
- Demonstrated ability to lead, manage and develop others.
- Demonstrated ability to lead through influence with a wide range of stakeholders.
- Ability to work in a complex out-sourced/shared services/matrixed organization.
- Ability to understand the inner workings of government, the Ministries of Health, the health authorities and related organizations in terms of structure, process and players.
- Ability to negotiate and conclude inter-provincial service agreements.
- Demonstrated ability to manage financial resources appropriately and establish financial controls.
- Ability to manage a number of projects/initiatives simultaneously.
- Strong communication and business relationship skills.
Skills & Knowledge
- Understanding of various reports including Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indige
