Concierge
3 months ago
JLL supports the Whole You, personally and professionally.
Job Summary
The Experience Services Concierge is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for delivering exceptional guest experiences through face-to-face and over the phone engagement, proactive communication, and exceptional service. They will ensure that seamless consistent level of service is provided at every user touchpoint for employees and guests. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.
Job Responsibilities
Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
Visibly engaged and well known in the workplace, regularly walks the site and assist customers and guest with their needs
Effectively pairs services to guests’ needs
Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards
**A resident expert with contacts in**: Local cuisine, hotels and knowledge about special attractions and upcoming events.
Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
Assist support for meetings, reception, and personal support
Act as a central point of contact, providing information and wayfinding
**Backup support for the mailroom**:
Receive and sort incoming mail and packages to be distributed to various departments.
Dispatch outgoing mail and packages and prepares bulk mail reports.
Order office supplies and equipment and verify invoices.
Implement and monitor standards of service to meet and exceed expectations
**Qualifications**:
Minimum 1- 2 years previous customer service, hospitality related experience
**People Person**: The best part of serving others is creating experiences for them that go beyond the expected
Flexibility and positive attitude in managing shifting daily priorities
**Excellent Communicator**: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required
Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
Working knowledge in a range of information technology tools and platforms
Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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