Concierge

5 months ago

Vancouver, Canada Air Canada Full time

**Description**

**Location**:Vancouver, BC, Canada (onsite)
**Starting Salary**:$17.00/hour
**Branch**:Airports North America
**Category**:Unionized (UNIFOR)

**Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

The position is located at the Vancouver Airport.

**Position Summary**
- The primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.
- This role includes all premium customer touch points such as check-in, Air Canada Signature Suite, along with traditional personal services.
- The position is modeled after concierge service found in 5 star hotels.
- A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy - "If it's possible, consider it done".

**Key Concierge Activities**
- Identify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.
- Ensure system wide "personal service" follow-up through communication with the worldwide network of Air Canada Concierges.
- Greet and assist all high value/high profile customers.
- Offer assistance for any special needs.
- Monitor connections and proactively initiate re-bookings as required.
- Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.
- Maintain and update Concierge library of reference material and daily log.
- Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.

**Qualifications**

**Technical**:

- Knowledge and experience as Customer Experience Specialist - Airport would be considered an asset.
- Superior knowledge of airline service information and airport procedures would be considered an asset.
- Strong knowledge of local city attractions, events, hotels, restaurants and services.
- Ticketing experience would be considered an asset.
- Microsoft office (word, Excel, PowerPoint, and Outlook).

**Behavioral**:

- Excellent customer service skills.
- Strong desire to consistently exceed customer expectations while providing personalized service.
- Proactive, take charge attitude in resolving problems with creative solutions.
- Good sense of judgment in balancing customer interests with company policy.
- Superior leadership and people skills with a demonstrated ability to make timely decisions and de-escalate disagreements.
- Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.
- Impeccable grooming, excellent organization skills, strong attention to detail.
- Excellent attendance record.
- Willing and able to work in a team environment and be a team player.

**Linguistic Requirements**:
**Work Condition**:
This position will include all concierge work areas and will be utilized as the operation requires including operating Porsche executive cars within the Airport property, to transport our customers between gates, and other tasks as assigned. A valid driver's license (G2) in good standing is required and Airside Vehicle Operators License (AVOP) must be obtained and maintained as an employment requirement.

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

  • Concierge

    2 months ago

    Vancouver, Canada CMI Concierge & Security Inc. Full time

    **Concierge Overnight Full-time - residential condominium** **Company overview** CMI Concierge & Security Inc. provides exceptional service to residential condominium clients across Greater Vancouver. Established in 1997, we are Vancouver’s leading provider of premium concierge and security services for residential properties, and we set the standard for...

  • Concierge

    5 months ago

    Vancouver, Canada CMI Concierge & Security Inc. Full time

    **Job description**: Join our team of residential condominium concierge and security service specialists in Surrey (close to skytrain). **CMI Concierge and Security Inc.** is Vancouver's Premier Provider of Concierge and Security Services to Condominium Residences. We are expanding our services and we are looking for a **Full-time night concierge in...

  • Concierge

    2 months ago

    Vancouver, Canada CMI Concierge & Security Inc. Full time

    **Concierge - residential condominium** **Company overview** CMI Concierge & Security Inc. provides exceptional service to residential condominium clients across Greater Vancouver. Established in 1997, we are Vancouver’s leading provider of premium concierge and security services for residential properties, and we set the standard for excellence in our...

  • Concierge

    2 months ago

    Vancouver, Canada CMI Concierge & Security Inc. Full time

    **Concierge Full-time - residential condominium** **Company overview** CMI Concierge & Security Inc. provides exceptional service to residential condominium clients across Greater Vancouver. Established in 1997, we are Vancouver’s leading provider of premium concierge and security services for residential properties, and we set the standard for excellence...

  • Concierge

    5 months ago

    Vancouver, Canada CMI Concierge & Security Inc. Full time

    **CMI Concierge & Security Company** We are a growing organization. CMI had a privileged to service clients in Greater Vancouver and Lower Mainland since 1997. We've been recognized as Vancouver's premier provider of concierge and security service to residential and commercial properties. In recent years we expanded our operation to offer commercial...

  • Concierge

    5 months ago

    Vancouver, Canada CMI Concierge & Security Inc. Full time

    **CMI Concierge & Security Company** We are a growing organization. CMI had a privileged to service clients in Greater Vancouver and Lower Mainland since 1997. We've been recognized as Vancouver's premier provider of concierge and security service to residential and commercial properties. In recent years we expanded our operation to offer commercial...

  • Concierge

    5 months ago

    Vancouver, Canada CMI Concierge & Security Inc. Full time

    **Job description**: **CMI Concierge & Security Company** We are a growing organization. CMI had a privileged to service clients in Greater Vancouver and Lower Mainland since 1997. We've been recognized as Vancouver's premier provider of concierge and security service to residential and commercial properties. In recent years we expanded our operation to...

  • Head Concierge

    5 months ago

    Vancouver, Canada CMI Concierge & Security Inc. Full time

    **HEAD CONCIERGE, CONDOMINIUM**: - Team Lead / Front Desk Supervisor_ We are welcoming a skilled concierge professional to lead our team in a residential strata building in Vancouver. Bring your passion for customer service and proven experience as a supervisor to this important role. We are expanding. Grow your career with us. **Position Summary** The...

  • Head Concierge

    2 months ago

    Vancouver, Canada CMI Concierge & Security Inc. Full time

    **Head Concierge** We are welcoming a skilled supervisor/head concierge professional to lead our team in a residential strata building in Richmond. Bring your passion for customer service and proven experience as a supervisor to this important role. We are expanding. Grow your career with us. **Position Summary** The Head Concierge is a front-line leader...

  • Head Concierge

    3 months ago

    Vancouver, Canada CMI Concierge & Security Inc. Full time

    **Head Concierge** We are welcoming a skilled supervisor/head concierge professional to lead our team in a residential strata building in Vancouver. Bring your passion for customer service and proven experience as a supervisor to this important role. We are expanding. Grow your career with us. **Position Summary** The Head Concierge is a front-line leader...

  • Head Concierge

    5 months ago

    Vancouver, Canada CMI Concierge & Security Inc. Full time

    **CMI Concierge & Security** **HEAD CONCIERGE** We are welcoming a skilled concierge professional to lead our team in a large, residential strata building. Bring your passion for customer service and proven experience as a supervisor to this important role. We are expanding. Grow your career with us. **Position summary** **Location: Downtown...

  • Concierge

    5 months ago

    Vancouver, Canada CMI Concierge & Security Inc. Full time

    We are looking for a** Full-time Graveyard Concierge.** **Shifts**: 00:01 to 8:00 am Tuesday to Saturday **Location**: Downtown Vancouver If you are interested, please don't hesitate to apply. Tuesday to Saturday 00:01 to 8:00 am 40 hours per week

  • Concierge - Apartment Building

    4 weeks ago

    Vancouver, British Columbia, Canada CMI Concierge & Security Inc. Full time

    Job Title: Concierge - Apartment BuildingAbout the Role:We are seeking a highly organized and detail-oriented Concierge to join our team at CMI Concierge & Security Inc. As a Concierge, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met and exceeded.Key Responsibilities:Contact contractors for...

  • Concierge Services Lead

    2 weeks ago

    Vancouver, British Columbia, Canada CMI Concierge & Security Inc. Full time

    About the Role:This is a unique opportunity to work as a Concierge Services Lead at CMI Concierge & Security Inc. where you will provide exceptional resident experience in a high-rise apartment building.Key Responsibilities:Contact contractors for repairs and maintenance of the establishment.Supervise other workers and work with minimal supervision.Ensure...

  • Concierge and Apartment Building Liaison

    4 weeks ago

    Vancouver, British Columbia, Canada CMI Concierge & Security Inc. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Concierge and Apartment Building Liaison to join our team at CMI Concierge & Security Inc.Key ResponsibilitiesContact contractors for repairs and maintenance of the apartment complexSupervise other workers and ensure tasks are completed efficientlyWork with minimal supervision and make sound...

  • Concierge for Apartment Building

    4 weeks ago

    Vancouver, British Columbia, Canada CMI Concierge & Security Inc. Full time

    Job Title: Concierge for Apartment BuildingJob Summary: We are seeking a reliable and detail-oriented Concierge for our apartment building. The successful candidate will be responsible for supervising other workers, contacting contractors for repairs and maintenance, and working with minimal supervision.Responsibilities:Contact contractors for repairs and...

  • Apartment Building Concierge Lead

    7 days ago

    Vancouver, British Columbia, Canada CMI Concierge & Security Inc. Full time

    Job DescriptionWe are seeking an experienced and skilled Concierge to join our team at CMI Concierge & Security Inc. This role is ideal for individuals who enjoy working in a fast-paced environment and have excellent communication skills.About the RoleThe successful candidate will be responsible for managing the daily operations of the apartment building,...

  • Concierge for Apartment Building

    4 weeks ago

    Vancouver, British Columbia, Canada CMI Concierge & Security Inc. Full time

    We are seeking a reliable and organized Concierge for our apartment building. The ideal candidate will have excellent communication skills, be able to work under pressure, and have a high level of dependability.Responsibilities:Contact contractors for repairs and maintenance of the establishmentSupervise other workersWork with minimal...

  • Concierge

    5 months ago

    Vancouver, Canada The Wynford Group Full time

    **Concierge**Wanted**: **Experienced Concierge for Coal Harbour Condo Tower** - Full-time employment or part time employment - Must be prepared to work afternoon shift, dayshift, and/or weekend shifts. - 44K salary and benefits for full time employment depending upon experience. - Reports to the Building Manager. **To be successful in this role, you will...

  • Concierge

    2 months ago

    Vancouver, Canada Residential Condominium Full time

    **CONCIERGE FOR LUXURY RESIDENTIAL CONDOMINIUM** Two Harbour Green in Coal Harbour, Vancouver, B.C. is looking for a concierge to supplement its high-performance customer service delivery team. Two Harbour Green is a luxurious residential building that is made up of a 30-level 62 suites tower and 9 townhouses, a total of 71 units. It offers great amenities...