Concierge

6 months ago

Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

**ABOUT US**

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

**CONCIERGE**

**RESPONSIBILITIES**:
Reporting to the Director of Guest Experience and Operations leadership, responsibilities and essential job functions include but are not limited to the following:

- Answer all calls directed to the Concierge desk.
- Assist Wall Centre guests with questions and concerns.
- Welcome guests at Concierge desk and assist with dining and city recommendations and reservations, as well as any other questions
- Consistently offer professional, friendly and engaging service.
- Display strong knowledge of Vancouver restaurants and multicultural dining options.
- Exceptional knowledge of the hotel, outlets and promotions.
- Display strong knowledge of Vancouver and the surrounding region, giving directions via all modes of transportation, offer guidance and insight on tourism related events.
- Liaise and communicate effectively with all appropriate operational departments.
- Assist guests with mail, messages, and any plans or arrangements they may require.
- Follow Wall Centre policies, procedures and service standards.
- Able to be flexible and work a variety of shifts, weekends, evenings and holidays.
- Perform other duties as assigned or directed by Director of Guest Experience and Concierge leaders.

QUALIFICATIONS:

- Previous customer related experience and excellent guest service skills are required.
- Must have strong communication skills, both verbal and written.
- Must be able to speak, read, write and understand English, a second language is an asset.
- Must be able to assist guests with their concerns while maintaining professional standards and problem solving effectively; performing professionally and politely under pressure.
- Must be able to operate efficiently and multi-task in an extremely busy environment.
- Must have the ability to communicate with guests over the telephone in a professional and pleasing manner in a variety of situations.
- Must possess basic computer skills.
- Walking and standing for long periods of time required; you must be able to exert well-paced mobility to get to other departments in the hotel in a timely basis.
- Must be able to work longer than 8 hours if needed.
- Must be able to lift up to 40 lbs. occasionally.
- Must be a team player but able to work independently.
- Must be highly responsible & reliable.
- Requires writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual accuracy.
- Diploma or certificate in Hotel Management or the equivalent is an asset.
- Previous hotel Concierge experience preferred.

DIVERSITY

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

**Job Types**: Full-time, Part-time, Seasonal

**Salary**: $22.35-$26.50 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

**Experience**:

- hotel concierge: 1 year (preferred)

Licence/Certification:

- Covid19 vaccination 2 doses (required)

Ability to Commute:

- Vancouver, BC V6Z 2R9 (required)

Work Location: In person

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