Bilingual (Eng/fr) Technical Writer

1 month ago

Ottawa, Canada Versaterm Full time

**The Role**

**What You’ll Do**

**Development of Instructional Materials**
- Create comprehensive documentation, including but not limited to, online help, release notes, user and administrator guides, implementation guides, training, websites, and scripts for e-learning content.
- Use a consistent and cohesive voice in language that meets the needs of the target audience.
- Prepare, review, revise and maintain technical documents.
- Maintain detailed databases of appropriate reference materials.
- Evaluate current content and develop innovative approaches for improvement.
- Support business partners by assisting with the editing and revision of their documents.

**Interface translation**
- Collaborate with our development teams to provide interface translation (English to French) across the Versaterm suite of products.

**Application of Technical Knowledge to produce deliverables**
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
- Leverage knowledge of software (e.g., content authoring software, video recording software) to produce deliverables in different mediums.
- Test new products as part of the documentation process.

**Collaboration with SMEs**
- Work with product managers, product marketing, and developers to produce and maintain world-class documentation, including User Guides, Administrator Guides, and Training Guides, in platform documentation (tooltips, welcome instructions, etc.).
- Gather information from SMEs to develop, organize, and write user guides, technical specifications, process documentation and video courses.
- Work with SMEs to improve user experience by recommending design and User Interface Improvements.
- Solicit and act on client feedback on documentation to improve usability.

**Manage Projects**
- Work with SME’s to determine deadlines and manage the entire documentation cycle for the product.
- Update all documents, help, and online videos throughout the continuous development cycle.

**What You Bring**
- A diploma or degree in French, English, Translation, Technical Communication, Journalism, or a related field.
- Exceptional writing, editing, and proofreading skills with a keen eye for detail and accuracy. As your duties will be primarily managing Versaterm’s French language requirements, excellent verbal and written communication skills in French as well as English is essential.
- Proven experience (2 years) in technical writing or content development, particularly in software development, engineering, product design, or relevant industry.
- Comfort with learning and understanding complex technical concepts.
- Familiarity with technical writing and documentation tools such as MadCap Flare, MS Word, Camtasia, or similar.
- Strong problem-solving skills and the ability to independently research and resolve information gaps.
- Strong focus on producing high-quality, accurate, and consistent documentation.

**Equal Opportunity

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